PBXtra/Connect/Connect+ Release Notes

Version History

Version 12.8bj - 05/04/16

Admin Panel :: All Editions Feature Adjustment (New Tweak) :: Reporting
Beyond call duration, CDR reports now include a data field for talk time Bug Fix :: Reporting
Duplicate neoagent records will not appear in CDR reports Bug Fix :: Reporting
Fixed issue where CDR totals on the Control Panel did not match calculated totals in CSV data exports Feature Adjustment :: Voicemail Transcription
Changes were made to improve the performance of voicemail transcription services Feature Adjustment :: Reporting
Changes were made to improve the performance of CDR reporting requests

Version 12.8 - 10/20/14

Admin Panel :: All Editions

New Feature :: Simultaneous Calling
HUDm rings at the same time as desk phone but only when the HUDm app is running.

Version 12.7 - 06/20/13

Admin Panel :: All Editions

New Tweak :: E911 Callback Number
You can now associate multiple users with one E911 address by assigning them the same E911 callback number.

New Tweak :: E911 UI Enhancements
Now you can easily see the physical address associated with any Fonality phone number in the E911 page.

Version 12.6 - 10/15/12

Admin Panel :: All Editions

New Tweak :: HUD MSI Download Link
HUD MSI download link is now available on all servers with HUD.

New Tweak :: FONcall
Updated FONcall download link to automatically download the firefox extension.

New Tweak :: Server Version Information
Updated footer information to show the PBX version if it is different to the Fonality Web Admin panel version.

New Tweak :: SugarCRM Connector
Updated SugarCRM Connector to support SugarCRM version 6.5.

New Tweak :: Remote Alerts
Removed remote phone and remote HUD alerts.

New Tweak :: CDR CSV Export
Improved performance of generating CDR CSV export.

New Tweak :: Upgrade to 5.2
Improved upgrade process from 4.1 to 5.2.

New Tweak :: CDR and ACD Report multiple submits
Disable CDR and ACD Report submit button to disallow multiple submits.

New Tweak :: LBS Upgrade
Improved LBS upgrades by checking that both primary and backup servers are online before enabling the upgrade.

Bug Fix :: Music on Hold
Fixed issue where music on hold set after putting a queue call on hold plays songs from different play list.

Bug Fix :: Call Menu Confirmation Message
Updating call menu for the step ’Go to submenu/ext by schedule’ now displays the schedule name correctly in the confirmation message.

Bug Fix :: Upgrade
When performing system upgrade, warning message will be displayed if there is not enough disk space.

Bug Fix :: Mobility
Fixed the issue where some users seem to lose Mobility features after updating.

Bug Fix :: New Extension with no Voicemail
Extension can now be created without having any Voicemail Box.

Bug Fix :: LBS Upgrade
Fixed the issue with conflicting access when upgrading LBS.

Bug Fix :: Secondary Extensions
Adding secondary extensions that conflict with existing keypress will now show the error message correctly.

Bug Fix :: Voicemail Settings
Call Out and Call Return voicemail settings can now be modified correctly.

Bug Fix :: Keypress Overlap in Linked Servers
Creating extension that overlaps with keypresses in linked servers will now prompt warning correctly.

Bug Fix :: ACD Report
Fixed ACD Call Distribution report where the detail completed calls were showing the wrong number compared to the summary count.

Bug Fix :: User Logins
Improved handling of multiple failed user logins.

Bug Fix :: Upgrade fix to not remove keypress 0
Fixed upgrade process to not remove keypress 0 in main call menu.

Bug Fix :: Voicemail Only Extensions
Fixed Voicemail Only Extensions to show the correct information.

User Panel :: All Editions

New Tweak :: CDR and ACD Report multiple submits
Disable CDR and ACD Report submit button to disallow multiple submits.

Bug Fix :: Voicemail Settings
Voicemail Pager Email can now be cleared correctly.

Bug Fix :: User Logins
Improved handling of multiple failed user logins.

Phones

Bug Fix :: Polycom Digitmap
Fixed Polycom Digitmap generation to work correctly with local area dialplans to workaround VoIP with strict dialing rules.

PBXtra Core

New Tweak :: Improved Security
Improved system security.

New Tweak :: OS Update Support
Support for updated OS packages.

Bug Fix :: Phone DTMF
Fixed the issue where DTMF is not recognized after going through 2 menus in voicemail.

Bug Fix :: FONmon Modules
Fixed the issue where FONmon can rarely cause FONcore to not start properly at boot.

Bug Fix :: Attended Transfers from Queue
Fixed the issue where agent can no longer receive queue calls after attended transfer until the transferred call ends.

Version 12.4 - 10/15/12

Admin Panel :: All Editions

New Tweak :: Japanese translation
Added Japanese translation to reset SIP Password alert and some options in call menu.

New Tweak :: User List
Improved response times of admin panel when listing all users through Users / Extensions --> view users.

Bug Fix :: Conference Bridge Call Menu
Fixed the Conference Bridge call menu step to allow selection of the conference bridge number.

Bug Fix :: SMTP Port Settings
Mail Server Hostname under Options --> settings now accepts custom port correctly.

User Panel :: All Editions

New Tweak :: User Recent Calls
Improved response times of user panel home page in retrieving the recent calls.

PBXtra Core

New Tweak :: Improved Security
Updated components with improved security.

Version 12.3 - 05/25/12

Admin Panel :: All Editions

New Tweak :: Server Version
Server Version will now be displayed on the footer if it is not the same as the Fonality web admin panel version.

Bug Fix :: HUD Web Launcher
Fixed issue with updating or creating a new HUD Web Launcher setting when existing ones have invalid entries.

Bug Fix :: Configuration Synchronization
Fixed the issue where configuration failure banner keeps appearing even after clicking ’Complete Changes’ button.

Bug Fix :: E911/Emergency Address
Fixed the issue in E911/Emergency Address update to not report false negatives for Connect server.

Bug Fix :: User List Sort
User list is now sorted alphabetically.

Bug Fix :: HUD Web Launcher Profiles
Fixed the issue with updating HUD web launcher profiles.

Bug Fix :: DNS Forwarder Setting
Fixed the issue where DNS Forwarder incorrectly reverts to 1 when it is invalid.

Bug Fix :: Adding Secondary Extension
Adding secondary extension to existing user with overlapping digits with keypresses will now show the warning correctly.

User Panel :: All Editions

Bug Fix :: FindMe Whitelist
Fixed the garbled text in FindMe Whitelist contacts

Phones

Bug Fix :: DST Settings on Polycom Phones
Fixed Polycom phones to have the right DST settings configuration.

Bug Fix :: Polycom DST Settings
Updated Polycom phones to use the latest DST settings.

PBXtra Core

Bug Fix :: File Synching
Fixed file synching issue due to multiple entry in FONmon configuration file.

Bug Fix :: Queue Calls
Fixed the issue where agent of a queue is still marked as unavailable when the call is transferred until the transferred call completes.

Version 12.2 - 05/25/12

Admin Panel :: All Editions

Bug Fix :: Music On Hold Sort Order
Fixed the sequential sort order of Music On Hold.

Bug Fix :: Call Routing
Fixed the issue where special characters in first or last name break call routing to submenus.

Bug Fix :: ACD Report
Resolved the discrepancy between ACD report and CDR report for the same criteria.

Bug Fix :: Keypress Options
Keypress ’*’ can now be changed to ’#’ and vice versa.

User Panel :: All Editions

New Tweak :: CDR Export to CSV
Improved response times in exporting CDR report to CSV.

Bug Fix :: Voicemail Save
Fixed the save link in Voicemail to work correctly.

Phones

Bug Fix :: HUD Mobile
Fixed the issue where HUD Mobile device is not rung when the device is idle.

PBXtra Core

New Tweak :: Security
Improved system security.

Bug Fix :: Blast Group Transfers
Fixed the issue where calls transferred to an extension with FindMe through the blast group are dropped.

Bug Fix :: Queue Calls
Fixed the issue where callers going to a queue with autofill enabled are not being rung in the right chronological order.

Version 12.1 - 03/06/12

Admin Panel :: All Editions

New Feature :: Music On Hold Default Playlist
Added new functionality to make a music on hold playlist the default playlist.

New Feature :: Polycom Firmware
Added a new option under extension settings in edit user page to select different Polycom firmware.

New Tweak :: Supported Browsers
Removed the incompatible browser warning message.

New Tweak :: HUD Mobile Update
Improved process of adding HUD Mobile to users.

New Tweak :: User Edit
the columns in User Edit page are now aligned properly.

New Tweak :: AT&T Mobile SMS Email
Updated mobile SMS email gateway for AT&T.

New Tweak :: Link Settings
Updated the link settings to not allow linking of incompatible servers, i.e. servers with different version.

New Tweak :: Forgot Password
Improved forgot password process.

Bug Fix :: New Extension Help Text
Updated the help text for adding new extension to reflect the right help.

Bug Fix :: Extension Delete
Non primary extensions that begins with digit ’0’ can now be deleted correctly.

Bug Fix :: Extension Delete
Deleting an extension that shares a SIP device with another extension will now work properly without breaking the other extension.

Bug Fix :: Voice Mailbox
New user will now have a new voice mailbox unless specified, instead of getting shared voice mailbox.

Bug Fix :: Shared Voice Mailbox
Fixed the issue where sharing a voice mailbox changes its password to a random 6 digit password.

Bug Fix :: Analog Inbound Phone Number
Analog lines in Inbound Phone No selection will now be displayed correctly.

Bug Fix :: HUD Mobile
Fixed the issue where adding HUD Mobile license to existing user with Inbound Phone Number failed.

Bug Fix :: Server Language Settings
Changing the Server Language in Options --> settings will now be reflected immediately.

Bug Fix :: Call Forwarding Status
Fixed Call Forwarding status in the users list page to correctly reflect the individual settings for each user.

Bug Fix :: Japanese Language Support
Added more Japanese translations support in Fonality Web Panel.

Bug Fix :: CDR Report
CDR Report for key code now show UTF8 characters correctly.

Bug Fix :: CDR Report
Fixed wildcard usage in CDR Report.

Bug Fix :: User Edit
Inputting UTF8 characters on User’ first name and/or last name will no longer pops up the error alert.

User Panel :: All Editions

New Tweak :: Voicemail Message
Voicemail message email now shows which extension is the message for.

Bug Fix :: HUD Virtual Only and Voicemail Only Display
Fixed HUD to show the description of virtual only and voicemail only extensions.

Phones

Bug Fix :: Polycom Ring Maximum Duration
Updated Polycom ring maximum duration to 0 to prevent dropped calls if the phone rings more than 60 seconds.

Bug Fix :: Polycom Dialplan
Fixed issue in Polycom Dialplan where some numbers cannot be dialed.

PBXtra Core

New Tweak :: FONfirewall
Newly activated server will now have FONfirewall turned on by default.

Bug Fix :: Improved Stability
Improved system stability.

Bug Fix :: Voicemail Callout
Callout from voicemail now conceals the original Caller-ID.

Bug Fix :: DTMF Tones
Fixed the issue where DTMF tones are not played even though specified in the call menu.

Bug Fix :: Dual Network Card Interface
Fixed the issue with incorrect DNS when dual network card interface is present.

Bug Fix :: ACD Queue
Fixed the issue where calls from the back of the queue appears to ring the agents first when autofill is enabled in a queue.

Bug Fix :: Music On Hold
Playlist set to be sequential will now play in the right order alphabetically.

Version 2010.1.23 - 01/19/12

Admin Panel :: All Editions

New Tweak :: Improved Security
Implemented new security enhancements.

New Tweak :: HUD Mobile
When HUD Mobile drops the connection while on a call, the other party will be put on hold.

New Tweak :: Improved Performance
Improved database access performance.

New Tweak :: Starview VoIP Provider
Tweaked the Starvie VoIP Provider default settings.

New Tweak :: Dial Plan Type Help
Updated the dial plan Type help text to reflect the right terminology.

Bug Fix :: VoIP Account
Updating and deleting VoIP accounts now works correctly without creating any duplicates.

Bug Fix :: Inbound Phone Number Routing
Fixed the issue where adding or removing phone numbers disabled inbound phone number routing.

Bug Fix :: HUD Updates
Fixed HUD automatic updates for all clients when there is a new update available.

Bug Fix :: User Update with Multiple Extensions
Fixed the issue where updating a user with multiple extensions breaks the SIP configuration.

Bug Fix :: Name Directory
Fixed the issue where users with HUD Mobile enabled appear multiple times in Name Directory.

Bug Fix :: Mobile number format in HUD
Mobile numbers in HUD are now formatted correctly for phone numbers in Japan.

Admin Panel :: Professional Edition

Bug Fix :: Groups
Groups page now displays the right group count.

Phones

New Tweak :: Polycom IP550
Added support of SIP firmware 3.3.2 for Polycom IP550.

Bug Fix :: Dial string in Polycoms for Connect Japan
Dial string in Polycom phones are now generated correctly for Connect servers in Japan.

PBXtra Core

New Tweak :: FONcore enhancements
Enhance FONcore to improve HUD performance.

Bug Fix :: HUD Mobile Barge
Fixed the issue where users on HUD Mobile cannot barge calls in linked servers.

Bug Fix :: FONcore IP Security
Fixed FONcore IP security in regards to phones registration.

Bug Fix :: PRI Calls
Fixed the issue where calls cannot be made or received through PRI Calls.

Version 2010.1.20 - 09/08/11

Admin Panel :: All Editions

New Tweak :: Security
Improved system security.

New Tweak :: Improved Performance
Improved data access performance.

Bug Fix :: Submenu
Fixed the issue with duplicate submenus created when updating existing ones.

Bug Fix :: Submenu
Fixed the issue where deleting a submenu labeled ’?’ delete all submenus in the system.

Bug Fix :: Outbound Caller ID
Setting outbound caller ID of a user to ’Blocked’ will now set the Caller ID name correctly.

Bug Fix :: Night Mode
Fixed the issue where entering the wrong password for Night Mode more than 3 times incorrectly enable Night mode.

Bug Fix :: Route DIDs to Extensions
Fixed the issue where updating Inbound Phone Number for a user disable routing of DIDs to extensions setup in the call menu.

Bug Fix :: Extension / Key Press
Fixed the issue where entering an invalid extension or key press option from a sub menu disconnects the call after the invalid extension message is played.

Bug Fix :: Conference
Fixed the issue where conference is broken due to invalid generation of Meetme configuration file.

Bug Fix :: Anonymous CDR for Japan
Anonymous calls in Japan are now displayed as ’Anonymous without any randomized strings.

Bug Fix :: Virtual Extension
Description field in virtual extension now allows non ASCII characters.

Bug Fix :: Caller ID in CDR Reports
Caller ID stored in UTF-8 characters are now displayed correctly in CDR reports.

Bug Fix :: Call Forwarding Dropdown
Call forwarding option in users/ extensions edit page now shows the right options based on the language selected.

Bug Fix :: Call Forwarding
Fixed the issue where call forwarding failed if extension is forwarded to submenu containing UTF-8 characters.

Bug Fix :: Deleted Extension Message
The message displayed after deleting a user or extension now displays correctly for non English language.

Bug Fix :: HUD Web Launcher
HUD web launcher settings are now correctly displayed.

Version 2010.1.19 - 08/22/11

Admin Panel :: All Editions

New Feature :: Starview VoIP Provider
Added Starview to the list of known VoIP providers.

New Feature :: Calling Name (CNAM)
Added Calling Name option for Connect servers in USA.

New Tweak :: CDR Report
Improved CDR Reporting performance.

New Tweak :: VoIP Settings
Updated ToS values in VoIP settings under Options --> voip.

New Tweak :: Fonality Login Logo
Updated Fonality logo in web admin and user panel login page.

Bug Fix :: CDR Report
Fixed CDR report to not show multiple call entries for HUD call to mobile.

Bug Fix :: CDR Report
Fixed CDR reports to not show extra HUD logout for Agent logout records in key code report.

Bug Fix :: CDR Report
Fixed voicemail message records in CDR report to show destination and type of call correctly.

Bug Fix :: Users / Extensions CSV Import
CSV import now works for Connect servers if mac address is specified.

Bug Fix :: CDR Report
Fixed text corruption in voicemail records in CDR reports if they contain UTF-8 characters.

Bug Fix :: Network Settings
Fixed network update to fail over correctly if gateway entered is invalid.

Bug Fix :: Outbound Call Reports
Fixed the issue where occasional outbound calls are missing in CDR report.

Admin Panel :: Professional Edition

Bug Fix :: Toll Restriction Help Link
Link for ’how do I configure toll restrictions’ in Users/Extensions --> groups now points to the right URL.

User Panel :: All Editions

New Tweak :: Fonality Login Logo
Updated Fonality logo in web admin and user panel login page.

Bug Fix :: Voicemail Notification
Fixed voicemail notification to show UTF-8 characters correctly.

PBXtra Core

New Tweak :: Improved MOH Quality
MOH Quality has been improved.

Version 2010.1.17 - 08/01/11

Admin Panel :: All Editions

New Tweak :: UTF8 Support
Improved handling of UTF8 files.

Bug Fix :: User Delete
Fixed the issue where deleting a user failed when linked server is offline or not upgraded.

Bug Fix :: Scheduler
Fixed scheduler to work correctly with different time zones.

Bug Fix :: Users / Extensions CSV Import
Updating users / extensions through the CSV import will no longer erroneously reset existing options.

Bug Fix :: CDR Report
Calls in CDR Report will now be shown correctly instead of blank in ’From’ and ’To’ fields.

Admin Panel :: Professional Edition

Bug Fix :: Group Permission
Removed duplicate ’5.0 - Transfer call to mobile’ which causes error in updating group permissions.

User Panel :: All Editions

Bug Fix :: HUD Conference for Connect
Conference bridge ’Join’ button now works correctly for external party in HUD for Connect.

Bug Fix :: HUD Virtual And Voicemail Only Extensions
Virtual and voicemail only extensions in HUD will now be shown with the specified description.

Phones

Bug Fix :: Phone DTMF
Phones DTMF is now recognized correctly for Connect servers.

Bug Fix :: Group Page / Intercom on Softphones
Softphones are now rung correctly when receiving group page / intercom.

Bug Fix :: Phone BLF
After system upgrade to 5.2, BLF will now still work properly.

PBXtra Core

New Tweak :: Call Loop Detection
Added call loop detection in submenus to prevent infinite loop in calls.

New Tweak :: Improved FONcore
Improved FONcore to prevent occasional trouble with SIP threads under rare conditions.

Bug Fix :: Server Resources Alert
Fixed the issue where RAID status messages were not always reported properly.

Bug Fix :: Page / Intercom
Fixed issue with individual page / intercom on Connect servers.

Version 2010.1.16 - 08/01/11

Admin Panel :: All Editions

Bug Fix :: System Upgrade
Fixed the issue where upgrading from older systems remove the g729 codec.

Bug Fix :: CDR Reports
Calls made from FONcall no longer show duplicates in CDR reports.

Admin Panel :: Professional Edition

Bug Fix :: User Permission
User permission to change agent login status now works correctly.

User Panel :: All Editions

Bug Fix :: Voicemail Greeting
Voicemail greeting will now play correctly across all linked servers.

Phones

Bug Fix :: System Upgrade
After upgrading from older systems, BLF will now still work correctly.

PBXtra Core

New Tweak :: Group Page and Intercom
Improved stability of group page and intercom.

Bug Fix :: Call Forwarding
Fixed the issue with extensions set to forward to key codes.

Version 2010.1.15 - 06/27/11

Admin Panel :: All Editions

New Tweak :: Phone FTP Connection
Added a link to show the phone FTP connection information for Connect servers in Options --> settings, under Phone Settings.

New Tweak :: Users / Extensions List
Improved speed on displaying the list of users / extensions in Users / Extensions --> view users.

New Tweak :: HUD Chat Logs
Removed the HUD Chat Log option under Options --> HUD for Connect servers.

Bug Fix :: Toll Restriction
Fixed issue with toll restrictions on some special cases.

Bug Fix :: Intercom & Paging
Intercom & Paging will now respect the user current location in Connect servers.

Bug Fix :: HUD Call Parking
Fixed the issue where parked calls cannot be transferred back to the parker.

Bug Fix :: E911 Address Update
E911 address can now be updated correctly.

Bug Fix :: Number Format for Japan
Fixed number formatting in Caller-ID and voicemail for Japan Connect servers.

User Panel :: All Editions

Bug Fix :: Click to call
Fixed the issue where calls made through click to call did not generate the right Caller-ID.

Phones

Bug Fix :: Polycom Dial for Japan
Polycom phones now works when dialing phone numbers in Japan for Japan Connect servers.

PBXtra Core

Bug Fix :: Analog Lines
FONcore now detects whether an analog line is in use before using it to make outbound calls.

Version 2010.1.14 - 06/06/11

Admin Panel :: All Editions

Bug Fix :: Users / Extensions CSV Import
Fixed the issue where having device mac addresses in lower cases in Users / Extensions CSV Import will create voicemail-only extensions.

Bug Fix :: Call Forwarding
Conferences will now show as options to set call forwarding on initial load.

Bug Fix :: FindMe Settings
Upgraded system from 5.2 will now work correctly when FindMe is set for extensions.

Bug Fix :: Cards Option
Fixed issue with Options --> cards which broke card configuration.

Bug Fix :: E911 Street Direction Suffix
Fixed E911 page to update selected Street Direction Suffix accordingly.

Bug Fix :: Forwarded Caller-ID
Fixed forwarding Caller-ID to respect the option set in Forwarded Caller-ID in Options --> Settings, under Telecom Settings.

User Panel :: All Editions

Bug Fix :: HUD Dial out from Outlook
Fixed the issue with dialing out from Outlook with HUD.

Bug Fix :: Voicemail
Voicemail messages and greetings will now download correctly when server has failed over to the backup server.

Bug Fix :: Caller-ID
Fixed issue with Caller-ID being set to 0 when users update voicemail passwords through the phone.

Phones

New Feature :: Intercom and Paging
Intercom and Paging now respect the current user location set through HUD.

Version 2010.1.13 - 06/06/11

Admin Panel :: All Editions

New Tweak :: Fonality Version Display
Added the PBX version on the Fonality web panel if the web panel version is not the same as the PBX version.

New Tweak :: Security
Implemented new security enhancements.

Bug Fix :: CDR Reports
Default date selected in CDR Reports will now be the correct current date based on the server timezone.

Bug Fix :: HUD Configuration File
Fixed the issue in generating the HUD configuration file.

Bug Fix :: User Deletion
Deleting a user will now correctly remove any attached SIP devices from the system.

Bug Fix :: Analog Lines
Fixed the issue with adding analog lines as dial plans.

Bug Fix :: Users / Extensions Update
Updating existing users / extensions no longer requires an additional user license.

PBXtra Core

New Feature :: Alternate SIP Port
Added support for alternate SIP port for Connect servers.

New Tweak :: FONcore partial reload
For Connect servers, updates to systems will be faster through FONcore partial reload rather than full reload.

New Tweak :: LBS Switch
Updated the function to switch backup server to primary to not allow it if the current primary server is still online.

Version 2010.1.12 - 05/09/11

Admin Panel :: All Editions

New Tweak :: Server Local Time Setting
Changing Server Local Time setting no longer initiate a FONcore restart for Connect servers.

New Tweak :: Extension CSV Import
Improved implementation of extension CSV import.

New Tweak :: Phone Numbers
Improved handling of phone numbers to prevent incorrect Caller ID and DID.

Bug Fix :: Voicemail and Call Recording Timestamp
Fixed voicemail and call recording timestamp to be shown correctly based on the server local time.

Bug Fix :: Upgrade
Fixed the issue with upgrade where sometimes it fails to start FONmon.

Bug Fix :: CDR Report
Running CDR Report for Connect servers with none of the call type is selected will now popup an error message.

Bug Fix :: Call Quality Report
Fixed pagination in Call Quality Report.

Bug Fix :: Phone Configuration Download
Automatically create necessary FTP user for phone configuration download when set to via Internet.

Bug Fix :: FindMe Settings
Fixed issue with FindMe settings when primary extension is changed for a particular user.

Bug Fix :: Resources
Trunks resources in Status --> Resources --> Trunks now shows data correctly.

PBXtra Core

New Tweak :: FONmon
Improved check for http service in FONmon to detect needs to restart apache correctly.

Bug Fix :: Australian Ring Tone
Fixed Australian phone ring tone.

Version 2010.1.11 - 04/27/11

Admin Panel :: All Editions

New Tweak :: HUD Phone Number Format
Added support in HUD for UK phone number format.

New Tweak :: Network Settings
Hosted servers no longer have access to Network Settings page.

New Tweak :: Improved Security
Implemented new security enhancements.

New Tweak :: Call Quality Report
Fixed Connect Servers so that call quality report will now show some useful data.

Bug Fix :: Outbound Caller-ID
Fixed the issue where Outbound Caller-ID is sometimes unknown after updates.

Bug Fix :: Emergency Service
Phone numbers will now show in emergency service page when they are assigned to an extension.

Bug Fix :: LBS Voice Prompts Download
Voice prompts can now be downloaded when primary server failed over to backup server.

PBXtra Core

New Tweak :: Server Resource
Added check to FONmon to detect apache processes that use 100% CPU for a long time and automatically restart it.

Bug Fix :: PRI Calls
Fixed the issue with PRI Calls after upgrade to 5.2.

Bug Fix :: Conference Call
When an extension in a conference call put the call on hold, music on hold will no longer be played to other extensions in the same conference.

Bug Fix :: Incoming Calls
Fixed the issue where incoming calls are sometimes not detected.

Bug Fix :: Outbound Calls
Fixed the issue where outbound calls through some carriers can time out.

Version 2010.1.10 - 04/04/11

Admin Panel :: All Editions

New Tweak :: Virtual Extension
Deleting a virtual extension will now show warning if the extension is being used for call forwarding to existing call menu.

Bug Fix :: Call Parking Setting
Setting the Call Parking Seconds under Options --> Settings, in Other Settings will now be applied correctly.

User Panel :: All Editions

Bug Fix :: Calls
Call records are now shown in the correct chronological order.

Phones

Bug Fix :: Polycom Dial Plan
Fixed Polycom dial plan for dialing more than 7 digits.

Version 2010.1.9 - 03/14/11

Admin Panel :: All Editions

New Feature :: Global Caller ID in Forwarding
Connect servers now have the option to set system global Caller ID as the Caller ID when forwarding calls.

New Tweak :: User License
Mark old servers upgraded to 5.2 to have unlimited user licenses.

Bug Fix :: Text in Add Virtual Extension
Fixed the text in Add Virtual Extension page. There were missing spaces between the words.

Bug Fix :: Call Parking
When the call being parked has timed out, it will be returned to the parker correctly.

Bug Fix :: Call Parking
Call Parking in Connect servers now announce the park extension correctly to the parker.

Bug Fix :: Call Forwarding
Fixed the issue where updating extension in the web admin panel resets the call forwarding even though the setting is not changed.

Bug Fix :: Queues on Backup Server
After upgrading backup server to 5.2, queues will now still work correctly.

Version 2010.1.8 - 02/14/11

Admin Panel :: All Editions

New Tweak :: Company Directory Settings
Updating Company Directory Settings under Options --> Settings now takes less time.

Bug Fix :: Extension CSV Import
Extension CSV import now creates voicemail-only extensions correctly.

Bug Fix :: Phone Number Update
Deleting an extension now clears the inbound phone number for that extension correctly.

Bug Fix :: Private Extension
Fixed issues with marking extension as Private Extension.

Version 2010.1.7 - 01/31/11

Admin Panel :: All Editions

New Feature :: Voicemail-only Extension
Added In HUD field in voicemail-only extension to control whether to display the extension in HUD

Bug Fix :: Extension Reassignment
Fixed problem with FindMe settings when primary extension is reassigned to another user.

Bug Fix :: Extension Reassignment
Reassigning extension to a different user correctly handles the FindMe settings.

Bug Fix :: User voicemail settings

Bug Fix :: HUD User Configuration
Fixed generation of HUD user configuration file.

Bug Fix :: HUD Log
Fixed issue with sending HUD log for Connect servers.

Bug Fix :: Voicemail
Fixed Voicemail configuration file generation for Connect servers.

Bug Fix :: Extension Merge
Fixed issue with merging extensions which have Inbound Phone Number.

Bug Fix :: Name Directory Greeting
Name directory greeting now plays correctly on linked servers.

Bug Fix :: Voicemail Volume
Fixed Voicemail Volume options in Options --> Settings.

Bug Fix :: Extension CSV Import
Extension CSV import now creates the correct type of users.

Bug Fix :: HUD Dialing for New Zealand
Fixed HUD dialing for servers set to be in New Zealand.

Admin Panel :: Professional Edition

New Tweak :: Group Permission
Added a popup warning when user selects ’block chat initiation’ permission.

User Panel :: All Editions

Bug Fix :: Calls
Barge calls no longer shows on the user that was barged in Calls.

Phones

Bug Fix :: Polycom Phone Redial
Fixed redial function in Polycom phones.

Bug Fix :: Voicemail Password Update
Fixed the issue with updating voicemail password through the phones.

PBXtra Core

Bug Fix :: Voice Prompt File
Fixed voice prompt file conversion.

Bug Fix :: libpri
Fixed software error caused by libpri.

Version 2010.1.6 - 11/17/10

Admin Panel :: All Editions

New Feature :: CSV Import
Added a feature that will allow import of virtual extensions

New Tweak :: VMO Extensions
Removed In Name Directory option for voicemail only extensions

New Tweak :: Edit User Page
"Apply All Changes" button in Edit User Page will now update all changes, including adding a new extension. "Add Extension" button has been removed.

New Tweak :: Voicemail Prompts
Voice Prompts upload now checks for file type before uploading.

Bug Fix :: User License Display
The number of licenses available for virtual and voicemail only extensions are now displayed correctly

Bug Fix :: Forward call to number Call Sequence
Fixed forward call to number Call Sequence to prepend the right dialout prefix.

Bug Fix :: Private Extension
Marking primary extension or virtual extension as private will now disable the Inbound Phone no accordingly.

Bug Fix :: Blast Group update
Updating non primary extensions will now show error if blast group limit is reached.

User Panel :: All Editions

New Tweak :: Voicemail Prompts
Voice Prompts upload now checks for file type before uploading.

Phones

Bug Fix :: Auto OffHook Feature
Fixed the auto offhook feature when using FONCall

Version 2010.1.5 - 11/29/10

Admin Panel :: All Editions

New Tweak :: Voice prompts and music on hold
Fixed voice prompts and music on hold to only accept alpha numeric characters when uploading files.

Bug Fix :: Toll Restriction
Fixed Toll Restriction on Connect server.

Bug Fix :: Virtual Extension
Forward to column in Virtual Extension list now shows the correct system code or call menu.

Bug Fix :: Music on hold
Putting calls on hold in HUD will not be dropped if the playlist is empty.

Bug Fix :: CSV Import
Fixed issue in CSV import to alert user if there is not enough user licenses correctly.

Bug Fix :: Name Directory
Fixed the problem of users with multiple extensions in name directory

User Panel :: All Editions

Bug Fix :: Call List
Calls are now listed in the correct chronological order

Bug Fix :: Call Return from Voicemail
Call Return from Voicemail will now dial the correct number with custom dial plan.

Version 2010.1.4 - 11/15/10

Admin Panel :: All Editions

New Tweak :: Voicemail Password
Added a link to show the voicemail password.

Bug Fix :: Group Permissions
Group Permission now only shows relevant permissions depending on server edition.

Bug Fix :: Import CSV File
the core server config files are now being updated when importing a CSV file

User Panel :: All Editions

New Tweak :: Voicemail Password
Added a link to show the voicemail password.

Bug Fix :: Company Directory
The error messages on company directory are now displayed properly

Bug Fix :: Navigation Bar
Fixed the background color in Connect Navigation Bar

Bug Fix :: User Voicemail
"From" column in User Voicemail page now shows the correct Caller ID Name when known.

Version 2010.1.3j - 11/12/10

PBXtra Core

Bug Fix :: Emergency Call
Fixed the issue in dialing Emergency Call for Connect servers.

Version 2010.1.3 - 11/01/10

Admin Panel :: All Editions

New Feature :: SIP Password Information
clicking on the Show link under SIP password will pop up the Users SIP password via a dialog box

Bug Fix :: Server License Count
The system now counts the remaining licenses correctly

Bug Fix :: Name Directory
Name Directory and Company Directory feature now shows under Routing and Appearance Settings in Users / Extensions->view users page.

Bug Fix :: Rollover help in edit call menu
Fixed rollover help in AutoAnswer->edit call menu page.

Bug Fix :: CDR Report
CDR Report now displays outbound calls with Bandwidth SIP provider correctly.

Bug Fix :: HUD features
After upgrade to 2010.1.2, HUD features will be enabled based on the modules purchased prior to upgrade.

Admin Panel :: Professional Edition

Bug Fix :: Groups/Departments
Groups/Departments can now be deleted in Internet Explorer through the groups page.

Version 2010.1.2w - 11/12/10

PBXtra Core

Bug Fix :: Emergency Call
Fixed the issue in dialing Emergency Call for Connect servers.

Version 2010.1.2 - 10/11/10

Admin Panel :: All Editions

New Tweak :: Call Sequence
Call Sequence options are now arranged in alphabetical order

New Tweak :: HUD Settings
Options for enabling/disabling HUD and HUD auto update are now disabled on Connect server

Bug Fix :: Blast Group
When attempting to add 11 extensions to Blast Group will now correctly show error

Bug Fix :: Status -> Resources
Precise 5 minutes snapshot report label is now displayed correctly

Bug Fix :: Dial Plan
Fixed the generation of dial plan for aastra phones to dial internal extension.

Bug Fix :: CDR Reports
Fixed the rows that looks like duplicate entry

Bug Fix :: E911 Street type
Added Parkway in E911 Street type option.

Bug Fix :: Linked Server
The configuration file (s3.xml) for Linked server will now update properly

Bug Fix :: FindMe Settings
Updating users through Web Admin Panel no longer disables FindMe Settings unexpectedly.

Admin Panel :: Professional Edition

Bug Fix :: ACD Reports
Fixed chronological order of ACD Reason Report

User Panel :: All Editions

Bug Fix :: SMS Email
SMS Email setting now shows the correct selected option.

Bug Fix :: Voicemail Caller Number
Fixed the caller number for Voicemail calls in the Web User Panel.

Phones

Bug Fix :: Call Waiting
Fixed Polycom one way audio issue when there is call waiting.

Version 2010.1.1 - 10/11/10

Admin Panel :: All Editions

Bug Fix :: e911 page accepting dashes in house number and unit number
Dashes are now accepted in house and unit number fields for countries other than Australia.

Bug Fix :: Call Menus
Sub menus can now be created with spaces without causing calls to be dropped.

Bug Fix :: Name Directory
Fixed issue with updating multiple extensions for a user in Name Directory when some of them are marked as "Private Extension".

Bug Fix :: Global Caller ID
Fixed issue in Global Caller-ID, where it seem to be set to "Blocked" regardless of what it is set to.

Bug Fix :: Inbound Phone Number
Fixed formatting of Inbound Phone Number for analog lines

Bug Fix :: Call Menu
Fixed the "Go to submenu/extension by Caller-ID number" Step to display the correct phone number selected

Bug Fix :: Department Settings in Personal Information
Connect servers can now assign department on adding and editing users under personal information

Bug Fix :: Call Recordings
Fixed issue in viewing ACD -> Recordings

Bug Fix :: CDR Reports
Fixed the date format in the date filter in CDR reports.

Bug Fix :: CDR Reports
Fixed the issue in displaying the Date and Time in Reporting -> CDR Reports

Bug Fix :: User List
Fixed HUD column to display correct value.

Bug Fix :: CDR Reports
Fixed filter extension to also show Conference calls made by corresponding extension

Bug Fix :: Voice Prompts
Fixed the problem on uploading audio files with filename with spaces and/or special characters

Admin Panel :: Professional Edition

Bug Fix :: Departments/Groups
Users are now shown as 0 if there are no users in Departments/Groups

User Panel :: All Editions

Bug Fix :: Voicemail Settings
Fixed an issue where users can modify Email Attachment without the correct permission.

Version 5.2.0 - 08/30/10

Admin Panel :: All Editions

New Tweak :: Default Submenu
Some default submenus (i.e. check-voicemail) are no longer editable.

New Tweak :: Voicemail Email
Updated the Voicemail Email template.

Bug Fix :: Voicemail Email
Voicemail-to-Email is no longer disabled when adding a new user.

Bug Fix :: E911 Address Update
Fixed E911 address update.

Bug Fix :: Emergency Service
Unit number is no longer required if Unit Type is not set.

Bug Fix :: Update nav background image
Fixed nav background image for Connect Servers.

Bug Fix :: CSV Import
Imposed a limit of 3 extensions per web username per CSV import.

Bug Fix :: Setting Primary Number as Global CID
Primary Number can now be set as the Global CID.

Bug Fix :: Voicemail Extension
An internal server error was displayed When updating a voicemail-only extension. This has been fixed.

Bug Fix :: Voicemail Extension
Fixed the voicemail-only extension update.

Bug Fix :: Web Panel Login
Automatically redirects you to the correct version when you log in.

Bug Fix :: Linked Server
Fixed server linking.

Bug Fix :: Error adding first extension to a system
If all users and extensions are deleted from a system, it was not possible to add an extension to the system.

Bug Fix :: Virtual Extension
Fixed the unnecessary warning message displayed when adding a virtual extension.

Bug Fix :: Support Portal
Search result items that require permission to access are not included in search result anymore

Bug Fix :: Sub Menu
Deleting space separated submenu names no longer yield an error

Bug Fix :: CDR Report
Removed duplicate outbound calls in CDR Report.

Bug Fix :: Call Recording Status
Fixed Call recording status

Bug Fix :: Voice Prompt
Saving Voice Prompt for Connect Users has been fixed

Admin Panel :: Professional Edition

Bug Fix :: Toll Restriction
Fixed Toll Restriction update in Users / Extensions --> groups to update correctly.

Bug Fix :: Emergency Service Page
Fixed the error when editing the emergency page

User Panel :: All Editions

New Feature :: User call list
Call date and time are sorted and displayed correctly for Australia, New Zealand and U.K.

New Tweak :: FindMe Overwrite Caller ID Step
Automatically convert ${CALLERIDNAME} to ${CALLERID(name)} and ${CALLERIDNUM} to ${CALLERID(num)}

New Tweak :: FindMe Default Settings
Updated FindMe Default Settings.

Bug Fix :: Voicemail password update
Fixed a bug in updating a user’s voicemail password.

Bug Fix :: User Features Update
Fixed the bug in updating Features where it gives "Username exists" error incorrectly

Phones

New Tweak :: Default Call Waiting settings for Astra and Polycom Config files
Call waiting default setting is now "silent".

PBXtra Core

Bug Fix :: Setting Primary Number as Global CID
Primary Number can now be set as the Global CID.

Version 5.1.0-p2 - 09/09/10

Admin Panel :: All Editions

Bug Fix :: Emergency Service
Fix for Western Australia’s state.

Bug Fix :: Connect Server Branding Name
Wrong edition for Standard Edition with Call Center Edition is now fixed.

Bug Fix :: Voicemail Extension
An internal server error was displayed When updating a voicemail-only extension. This has been fixed.

Version 5.1.0-p1 - 06/11/10

Admin Panel :: All Editions

Bug Fix :: Recordings
Fixed calls dropdown options in Create New Recording in ACD --> recordings.

Phones

Bug Fix :: Kirk Wireless Handsets
Fixed configuration files for Kirk Wireless Handsets.

Version 5.1.0 - 05/14/10

Admin Panel :: All Editions

New Feature :: User License Settings
Added License Settings panel under User to manage user licenses.

New Tweak :: Forgot Password Page
Added help text on the Forgot Password Page.

New Tweak :: Strong Password error
Updated error message about making Stronger Password more specific.

Bug Fix :: Recording Voice Prompts
Fixed bug in recording voice prompts through AutoAnswer --> voice prompts

PBXtra Core

New Tweak :: Strong Password error
Updated error message about making Stronger Password more specific.

Version 5.0.0 - 05/14/10

Admin Panel :: All Editions

New Feature :: Go to submenu by state/time zone
You can now route callers according to the US state or time zone they call from.

New Feature :: HUD3 Linked
HUD3.5 now supports linked server environments.

New Feature :: Additional codec option on VoIP page
You can now choose up to four codecs on the Options --> voip page.

New Feature :: Phone Config Download
You can now control the location where IP phones download configuration files under Options -> settings -> Phone Settings.

New Feature :: Global VoIP Settings
Added new Global VoIP Settings under Options > voip.

New Feature :: Firewall Settings
Added new firewall settings in Options, settings under Other Settings.

New Feature :: Added Dial Plan String variables
added "z" and "!" to the list of available variables to be used in Dial Plan String

New Feature :: Toll Restrictions
Added the ability to restrict dialing to certain dial plans or servers per user group.

New Feature :: ACD Reports :: CSV Export
CSV exporting has been added to most ACD reports.

New Feature :: Users / Extensions CSV Import
When updating or adding multiple users or extensions, a CSV file can be uploaded and data will be updated accordingly.

New Feature :: Extension Conflicts
When linking a server will introduce conflicts between extensions and call menu keypresses, an alert banner is displayed on the link server confirmation page warning you about the conflict.

New Feature :: FONscore in extension status
Added FONscore column in extension status to show quality of IP phone connection.

New Feature :: Transfer Calls to Mobile
2 new permissions allow a user to transfer, through HUD, a call to his own mobile or someone elses mobile. This is a default setting in Basic Human Rights.

New Tweak :: ACD Recordings
The recordings page has been made considerably faster with the incorporation of ajax to load agent recordings on demand.

New Tweak :: Call Menu
The call menu page is much more efficient and loads more quickly than before.

New Tweak :: VoicePulse Servers
The provider list on the Options --> voip page has been updated with the latest VoicePulse servers.

New Tweak :: Updated FONcall Information Page
The information page now shows the correct branding for the server.

New Tweak :: Linked Servers
Linked servers are now linked together in a mesh format; when a new server is linked, all existing linked servers will also link with the new server automatically.

New Tweak :: Global Company Directory settings
There is a new setting under Options --> settings --> Other Settings called Global Company Directory. This option controls whether extensions across all linked servers should be accessible in the Company Directory available to callers.

New Tweak :: Secure Login
All logins now use SSL security by default. You can no longer login insecurely.

New Tweak :: Linked Servers
When a conflict between extensions happens while trying to link servers, the error message clearly indicates whether the extension belongs to a user or a group.

New Tweak :: No restart required on MOH changes
When updating your Music-on-Hold settings, you no longer need to restart the core switch.

New Tweak :: Add Extension
Warning messages have been added alerting the administrator whenever they attempt to add an extension that may cause a conflict.

New Tweak :: Call Routing Settings
"Allow Extension Keypresses", found under Options -> settings --> Call Routing Settings, has been renamed to "Allow Ext./Keypress Overlap".

New Tweak :: Browser support
Updated list of supported browsers to include Internet Explorer 7, Internet Explorer 8.0 and Firefox 3.5.

New Tweak :: Phone Numbers Dropdown
The list of available Phone Numbers in call menu (go to X if phone number is Y), extension’s Inbound Phone No and Global Caller ID have been updated to gray out the numbers that have been used for extensions, set to Global Caller ID or marked as Primary.

New Tweak :: Security
Implemented new security enhancements.

New Tweak :: Server Linking
Allow unlinking of current server from linked servers.

New Tweak :: Voicemail Configuration File
Voicemail configuration file has been modified to allow better voicemail handling.

Bug Fix :: Extensions
Voicemail settings are now properly cleaned up for deleted extensions across linked servers.

Bug Fix :: Extensions
When adding or removing phone numbers, the top menu will now return to the "phone numbers" submenu.

Bug Fix :: HUD Web Launcher Passwords
The plain text password type was not being saved correctly which meant only md5 could be used to send passwords. You can now use plain text passwords.

Bug Fix :: Linked Servers
When linking a server, there is now a test to make sure that there are no conflicts with extension numbers on the new server.

Bug Fix :: Country Indication Tones (ringing sounds)
Country Indication Tones are now fixed. The appropriate tones will be used as the indication tones rather than the default United States Indication Tones. This option is configured under Options --> settings --> Time and Country Settings --> Country Indication Tones.

Bug Fix :: Scheduler
Fixed a bug where updating existing schedules triggered an error saying there is already a schedule with the specified date and time.

Bug Fix :: Key Code Report
Fixed missing "P" and/or "A" in CDR Key Code Reports for agent logins.

Bug Fix :: Display all calls in Reporting
We have fixed a bug that prevented the first call in a CDR report from showing up.

Bug Fix :: Voicemail Update
Voicemail is now correctly updated whenever any Voicemail Settings on extensions changes

Bug Fix :: Fixed a Reporting Bug
Fixed a bug in the reporting, some queue records were not being displayed.

Bug Fix :: User Personal Information
If there is any error on submit, fields will be filled in with what was entered beforehand.

Admin Panel :: Professional Edition

New Feature :: Block Chat Initiation
The administrator can now disable group members from initiating a HUD chat conversation with members of anther group.

New Feature :: Linked Conferences
Users now have the view/join/mute/kick permissions for conferences on linked servers. Users can view and join conferences found on a linked server.

New Tweak :: Voice Prompts
Added Voice Prompt filename checking to reject ".wav" as the filename since this could potentially produce an error when used in a call menu.

New Tweak :: Voice Prompts and Music On Hold
Removed the local server upload option under AutoAnswer --> voice prompts and AutoAnswer --> music on hold.

New Tweak :: HUD2 Server
HUD2 Server is no longer supported. The HUD2 Server option has been removed from Options --> HUD.

Bug Fix :: Groups
All HUD permissions now display correctly under Extensions --> groups --> User Permissions.

Bug Fix :: FindMe Settings
When an extension is deleted, the FindMe settings for that extension are now correctly disabled.

Bug Fix :: Call Forwarding to an extension on a Linked Server
Forwarding a call to an extension on a linked server now works properly.

User Panel :: All Editions

New Tweak :: Prevent Whitespace in Usernames
In order to prevent issues, you can no longer use whitespace in usernames.

New Tweak :: Updated FONcall Information Page
The information page now shows the correct branding for the server.

New Tweak :: FindMe
FindMe can now only call up to 4 numbers total in the "How to FindMe" section in order to improve performance.

New Tweak :: Secure Login
All logins now use SSL security by default. You can no longer login insecurely.

New Tweak :: FindMe Settings
Increased the maximum length of the "overwrite caller ID name" textbox.

New Tweak :: Browser support
Updated list of supported browsers to include Internet Explorer 7, Internet Explorer 8.0 and Firefox 3.5.

Bug Fix :: Reporting --> cdr reports Duplicate Calls per Page
An issue where a few calls would be displayed on more than one page when viewing CDR reports has been fixed.

Bug Fix :: Company Directory
Fixed a bug that was preventing the BLF sidecar option from appearing.

Bug Fix :: Click-to-call
Click-to-call now finds caller at the location set in HUD.

User Panel :: Professional Edition

New Feature :: Directed Call Pickup
You can now pickup a call ringing on another extension by dialing *88[extension], granted you have permissions to transfer calls from that extension.

Bug Fix :: Call Forwarding
Call Forwarding now works properly when the "forward after X" setting set to more than 0 seconds as well as the "return to my voicemail" option checked.

Bug Fix :: Play ringing during FindMe calls
Fixed a bug where ringing would not always play when dialing a FindMe-enabled extension from a Polycom phone.

Phones

New Feature :: BLF Support on Grandstream GXP2000
We now support BLF on the Grandstream GXP2000.

New Feature :: Phone Config Download
You can now control the location where IP phones download configuration files under Options -> settings -> Phone Settings.

Bug Fix :: Phones Day Light Saving Settings
Phone configuration files now respect day light savings changes depending on the server’s timezone configured under Options --> settings.

Bug Fix :: Phones
Updated extension settings are now effective immediately after the phone is restarted. This fixes a bug where setting the phone / device to virtual was not immediately effective.

Bug Fix :: Company Directory
Fixed a bug that was preventing the BLF sidecar option from appearing.

PBXtra Core

New Feature :: Jitter buffer support on SIP/IAX2 accounts
We now support jitter buffer to prevent echo on SIP and IAX2 trunks. You can configure this under Options --> voip.

Bug Fix :: Allow Queue Names Longer than 12 Characters
Queue names can now be longer than 12 characters. Queue names longer than 12 characters were truncated resulting in confusion if multiple queues with the same first 12 characters existed.

Bug Fix :: USB Device detection
FONcore would sometimes incorrectly detect a USB timing device attached to the system and refuse to start

Version 4.1.1-p45 - 06/20/11

User Panel :: All EditionsNew Tweak :: Compatibility
Improved compatibility with upgraded systems when using click to call, call recording and voicemail download.

Version 4.1.1-p40 - 10/22/10

User Panel :: All EditionsBug Fix :: FONcall in email.
Fixed FONcall to not show the click to call link in composing email.

Version 4.1.1-p35 - 6/14/10

Admin Panel :: All EditionsNew Tweak :: Reporting system database optimizations
Optimize the reporting system (ACD and CDR) by making database changes.New Tweak :: Update HUD version history location
Redirect HUD version history to a more centralized location.

Version 4.1.1-p13 - 11/05/09

Admin Panel :: All Editions

New Feature :: HUD Client and Server
HUD Client has been updated to 3.0.003542. HUD Server has been updated to 3.0.003494.

Bug Fix :: Supportal Help Pages
Fixed broken image redirects.

Version 4.1.1-p12 - 10/26/09

Phones

New Tweak :: Polycom v3 firmware
Polycom phones now support the latest firmware release (3.1.3)

Version 4.1.1-p11 - 10/19/09

Admin Panel :: All Editions

New Tweak :: HUD3 M1.3
HUD M1.3 release candidate 1. For details, see the release notes within HUD

Version 4.1.1-p10 - 10/06/09

Admin Panel :: All Editions

Bug Fix :: Updating phone numbers
In some circumstances, changing a DID allocated to an extension would not correctly update the routing for the original phone number and both DIDs would call the extension.

Bug Fix :: Video Tutorials
Links to video tutorials now link directly to the video rather than an information page

Version 4.1.1-p9 - 09/15/09

Admin Panel :: All Editions

New Tweak :: HUD3 M1.3
HUD M1.3 is released. For details, see the release notes within HUD

Bug Fix :: Corrupted configuration files
Fixed file corruption issue with simultaneous writes to configuration files

_______________________________________________________________________________________________

Version 4.1.1-p8 - 06/22/09

_______________________________________________________________________________________________

Admin Panel :: All Editions

Bug Fix :: Corrupted configuration files
Files are no longer corrupted when an error occurs updating the IP address of the server

Admin Panel :: Unified Agent Edition

Bug Fix :: UAE Mapping
Fixed the bug where mapping extension to a CRM user resulted in an error

Version 4.1.1 - 12/30/08

Admin Panel :: All Editions

New Feature :: Extensions
A new "Advanced Settings" table has been added to the add/edit extensions page.

New Feature :: HUD3 Support
We have added support for HUD3 plus numerous HUD3 settings.

New Tweak :: Time Zones
Support has been added for additional time zones.

New Tweak :: Browser Support
The supported web browsers have been limited to Internet Explorer 6 and 7 and Firefox 3. Unsupported browsers will see a banner at the top of every page telling them their browser is unsupported.

Bug Fix :: Extensions
The rollover help would not display for "Status". This has now been corrected.

Bug Fix :: Deleting Extensions
A bug was fixed so that deleting extensions doesn’t cause a server error.

Bug Fix :: Reseller Server Switcher
Fixed a bug where a reseller could switch server IDs one time after logging in, but then not again after that.

User Panel :: All Editions

New Tweak :: Limit the default rights of a user
Users may now only access the Reporting tab if they have been given that specific right.

Bug Fix :: Improved Inbound Call Reporting
Fixed a bug that made it difficult to navigate the multiple pages for inbound call reporting.

Bug Fix :: Call Record Reporting
Fixed a bug where an old call would show up as the most recent call in an outgoing calls report.

Bug Fix :: Company Directory
Fixed a bug where large pictures from the company directory where getting cut off in rollover popups in Firefox.

User Panel :: Professional Edition

Bug Fix :: Call Reporting
Fixed a minor bug on the user panel where 12-digit caller ID numbers were displaying as "Unknown"

Phones

New Feature :: Polycom IP6000 Support
The Polycom IP6000 conference phone now has support.

Bug Fix :: Conference and Transfer on Aastra Phones
The conference and transfer buttons have been restored where appropriate on Aastra phones including the 55i, 51i, and 53i.

Version 4.1 - 12/01/08

Admin Panel :: All Editions

New Feature :: Video Tutorials
We have video tutorials throughout the Admin Panel and wiki.

New Feature :: Wiki Support
We have embedded a wiki accessible from the supportal in order to answer common questions without needing to contact support.

New Feature :: Extensions Page Speed
We have made significant improvements in speed to the Users / Extensions page.

New Feature :: Network Diagnostics
A network diagnostics page has been added which monitors for problems with linked servers, remote IP phones, remote HUD users, and VoIP connections.

New Feature :: Remote Phone and HUD Connectivity
On the View Extensions page, remote phones and HUD connectivity are automatically tested.

New Feature :: Linked Server Test
On the Options->link servers page, the connectivity between your current linked servers is automatically tested and summarized at the top of the page.

New Feature :: VoIP Port Testing
On the Options->voip page, the ports necessary for SIP and IAX2 VoIP communication are automatically tested and a brief summary of the results is displayed at the top of the page.

New Feature :: Voicemail Inbox Size Limit
A new option was added to adjust the voicemail inbox size limit from within the Options->settings page.

New Feature :: BRI Routes
BRI routes are now available in the Dial Plan settings page.

New Feature :: Live Backup Server
Live Backup Server can now be triggered from the Admin Panel, automatically have phones connect to the LBS system, and allows updates to the Admin and User Panels while running on your LBS.

New Feature :: VoIP Support for Auto DTMF Mode
Added support for Auto DTMF Mode on the VoIP configuration page.

New Feature :: IP Aliases
IP Aliases can now be added through the Network page.

New Feature :: Multiple Network Cards
The Network Page now supports two network interfaces.

New Feature :: Setting a Public IP
The Network page now supports setting a public IP other than the one auto-detected by PBXtra.

New Feature :: DNS Settings
The DNS Settings section of the Network page now allows users to set DNS Mode to Static/Dynamic, specify primary and secondary DNS, as well as set a DNS Forwarder.

New Feature :: VoIP Configuration
A new option has been added to the Options->voip page for configuring the outbound proxy server.

New Feature :: Alerts
There are new alert options available which alert on remote HUD, remote phone and linked server connectivity.

New Feature :: Grandstream Phones
Grandstream Phones are now supported through the control panel.

New Feature :: FONcall Support for Firefox 3
The new version of FONcall, 1.5, now supports Firefox 3.

New Feature :: New update tool to keep the Web Panel up to date
There is a new mechanism in place that will periodically check for new updates so that the Web Panel will have all of the latest features and fixes.

New Tweak :: Call Menu
The confirmation message when changing the name directory between first and last name has been cleaned up.

New Tweak :: SMS Gateway
You can now choose an SMS gateway for your mobile number. This feature will be used in a future version of HUD.

New Tweak :: Goto Submenu by Caller-ID
You can now use plus signs (+) when going to a submenu by Caller-ID Number.

New Tweak :: SNTP Server Change
Changed the SNTP server of Aastra and Polycom phones to point to each individual server’s hostname.

New Tweak :: Extensions
You can no longer add extensions of different lengths by default. You can toggle this restriction in the Options->setings page.

New Tweak :: Name Directory
You can now have a user in the Name Directory without having a voicemail box.

New Tweak :: Aastra Echo Settings
You can now adjust four Aastra echo settings from the Options->settings page.

New Tweak :: Cards
Added euroISDN to the "switchtype" drop down on the Cards page.

New Tweak :: Resources
The rollover help for "Memory Swapped" has been adjusted.

New Tweak :: Time Zone
When you change your time zone it will now try to restart the core while there is no active calls. It will notify the user of this restart, and provide instructions on how to restart it quicker.

New Tweak :: Extensions
The bottom of the extensions page now lists key codes, conference bridges, and other system extensions. You can now see every extension and key code by clicking "extensions"->"view extensions".

New Tweak :: Reports
"Reporting"->"cdr reports" now contains a new report type "barge".

New Tweak :: VoIP
VoIP provider http://bandwidth.com from Options->voip has been removed from the list of providers but still functions properly as the type "Other".

New Tweak :: Live Backup Server functionality improved
Live Backup Server has had an overhaul and now syncs more files and is easier to use with just one click to switch between backup and primary servers.

New Tweak :: Reporting
The reporting pages have been adjusted to display the average time it takes to update reports.

Bug Fix :: Configuration File Locking
We have added configuration file locking to prevent issues when multiple users make simultaneous updates in the Admin and User Panels.

Bug Fix :: Navigation
When making changes to your call menu the navigation would show the wrong location, this has been corrected.

Bug Fix :: Link Servers
When changing linked server settings, the navigation will now reflect what page you are on.

Bug Fix :: Polycom Phone Configuration
Specific newer model Polycom phones would not obtain proper configuration in some instances; this has been resolved.

Bug Fix :: Voicemail softkey Added
A voicemail softkey has been added to Polycom 320 and 330 phones which allow one-touch access to voicemail.

Bug Fix :: Linked Server Error Messages
A failure could occur when certain errors regarding linked servers were being reported. This has been fixed to display the proper error message.

Bug Fix :: Simultaneous Updates
Fixed a situation where concurrent updates to a file could lead to data corruption.

Bug Fix :: Immediate Linked Server access
After linking two servers, the newly linked server could not be switched into via the server dropdown list. This has been fixed.

Bug Fix :: Broadcast and Network Addresses
Broadcast and Network Addresses are now automatically detected on the network page.

Bug Fix :: Voicemail Password
When updating your voicemail password through your phone, the update is now permanent.

Bug Fix :: Cards
Sangoma configuration files were not being updated as expected.

Bug Fix :: Settings
Certain settings wouldn’t have any option selected if the user had never selected an option before. They will now say "no".

Bug Fix :: Extensions
When updating an extension it was possible for the screen to reflect like you were adding an extension, this has been corrected.

Bug Fix :: Parking Time
Fixed a bug where changing parking time did not take affect.

Bug Fix :: Enable Extension Forwarding
When enabling forwarding on an extension, FindMe would not be properly deactivated, causing calls to use the FindMe rules instead of the forwarding set by the administrator. Enabling forwarding now correctly deactivates FindMe on the extension being forwarded.

Bug Fix :: Keypress Options
When deleting a keypress while simultaneously updating it, it wasn’t being deleted. This has been fixed.

Bug Fix :: Voice Prompts
Fixed a bug that would cause a server error when uploading a voice prompt on Firefox to the local server.

Bug Fix :: Primary DNS Settings
Updating just the Primary DNS of a server no longer causes it to revert to previous settings.

Bug Fix :: Alerts
Fixed a bug on the alerts page that was preventing Safari from being able to post changes to the alert settings.

Bug Fix :: Customer Country Setting
An error has been fixed where customers could not set their country to any other value other than United States.

Admin Panel :: Professional Edition

New Feature :: New Permissions
New permissions have been added to grant people the ability to view conference bridges, as well as mute and kick members of a conference, which will be available in the next version of HUD.

New Feature :: Groups Page Speed
Sped up the loading of the Groups page when viewing and updating groups.

New Feature :: Departments
You can now add departments from the groups page or put individual extensions into departments. Departments are unique in that a user can only ever belong to one department.

Bug Fix :: Server Switcher
When using the server switcher to change between linked servers on the groups page you would see the same group on the linked server even if it didn’t exist. Now when you are editing a group and switch servers it will show you a list of groups that belong to the server you switched to.

User Panel :: All Editions

New Feature :: Wiki Support
We have embedded a wiki accessible from the supportal in order to answer common questions without needing to contact support.

New Feature :: Extensions Page Speed
We have made significant improvements in speed to the Users / Extensions page.

New Feature :: Company directory
Various speed improvements have been made to the company directory.

New Feature :: iPhone Import
The company directory can now be imported as a vCard into the iPhone.

New Feature :: FONcall Support for Firefox 3
The new version of FONcall, 1.5, now supports Firefox 3.

New Tweak :: Reporting
The reporting pages have been adjusted to display the average time it takes to update reports.

Bug Fix :: Configuration File Locking
We have added configuration file locking to prevent issues when multiple users make simultaneous updates in the Admin and User Panels.

Bug Fix :: BLF
When a phone is assigned a new extension, it will no longer have previous BLF entries.

Bug Fix :: Navigation
When a user runs a report the navigation will now keep "Reports" selected.

User Panel :: Professional Edition

New Tweak :: FindMe Linked Extensions
Extensions on linked servers are now available in the extension menus in FindMe.

Bug Fix :: FindMe VIP List Sorting
In certain cases, the VIP List in FindMe would not be properly sorted. This has been fixed.

Bug Fix :: FindMe HUD Status
Under certain conditions, a user’s HUD status would be incorrectly ignored when routing calls, despite their FindMe settings. This has been fixed.

Version 4.04 - 7/28/08

PBXtra Admin Panel :: All Editions

Bug Fix :: Simultaneous Updates
Fixed a situation where concurrent updates to a file could lead to data corruption.

Bug Fix :: Linked Server Error Messages
A failure could occur when certain errors regarding linked servers were being reported. This has been fixed to display the proper error message.

PBXtra Core

Bug Fix :: PBXtra Fast 1.9 released
Fixed multiple crash bugs that resulted in dropped calls.

Version 4.03 - 05/27/08

PBXtra Admin Panel :: Call Center Edition

Bug Fix :: ACD Reports
We have fixed specific links clickable from ACD Reports.

PBXtra Admin Panel :: All Editions

New Tweak :: Synchronize Configurations
If any configurations are out of sync due to network issues, you now have the option to manually synchronize the configurations immediately.

Version 4.02 - 04/23/08

PBXtra Admin Panel :: All Editions

New Feature :: New Polycom and Aastra Phones
New Aastra (51i, 53i, 55i, 57i) and Polycom (320, 330, 550, 650) phone support has been added.

Version 4.01 - 03/25/08

PBXtra Admin Panel :: All Editions

New Feature :: MAC in display
There is a new option in Options->Settings which allows the user to set all of the phones to display MAC address instead of full name in the phone display.

New Tweak :: Help Mode
Help mode now works for the ACD pages when logged in as an extension.

New Tweak :: Phone Numbers
Changed the numbers shown in the rollover help for adding a range of phone numbers. This help text should now be less confusing.

New Tweak :: Music On Hold
Music On Hold playlists are now sorted alphabetically.

New Tweak :: Supportal
Better handling has been put in place for the 'Full Name' field.

New Tweak :: Blast Group
Virtual extensions are no longer given the option to be added to a blast group, since blast groups do not respect forwarding.

New Tweak :: Cards
When you adjust groups on the cards page you will now receive an alert letting you know that you may need to adjust your dial plans.

New Tweak :: Navigation
You can now exit help mode by clicking on the same icon you use to enter help mode.

New Tweak :: Navigation
Minor speed improvements have been made to the navigation system.

New Tweak :: Night Mode Password
Better checking has been added to prevent anything but numbers for the Night Mode password.

New Tweak :: View Extensions
The 'Status' column was taking up two lines, this has been adjusted to only take up a single line.

New Tweak :: Support Banner
The support banner will only appear at the top of the screen if your support contract expires.

New Tweak :: Dial Out Prefix
Added rollover help to the Options->dial plan page for the dial out prefix.

New Tweak :: Echo
Adjusted the text at the top of the Options->echo page to let users know they can change echo settings on a per port basis using the Options->cards page.

New Tweak :: Edit Call Menu
Certain call menus are unable to be changed as they are system-specific. The error message you receive when you try to add key presses to these menus has been cleaned up.

New Tweak :: Extensions
The 'Web Username' field will now prevent people from using characters that could cause issues when using HUD.

New Tweak :: Phone Numbers
Adjusted the help text for the phone numbers page to inform people of the maximum amount of phone numbers that can be added in a range.

Bug Fix :: Music on Hold
Some music on hold play list names would prevent the newly created list from showing up, this has been fixed.

Bug Fix :: Call Menu Call Forwarding
Fixed an issue where forwarding to keycodes would sometimes prepend a 9.

Bug Fix :: Phone Numbers
When you edit a phone number, that row will no longer remain highlighted.

Bug Fix :: Click To Call
Click To Call now uses dial plan routes to dial the correct number. This fixed issues with international dialing in 'Click to Call' and 'FONcall'.

Bug Fix :: Navigation
While using the help mode for the status tab, the navigation would show the wrong tab highlighted, this has been corrected.

Bug Fix :: Navigation
When making changes to the Music On Hold page, the navigation will now show that you are on the Music On Hold page.

Bug Fix :: Visual Only
We have resolved an issue that would have disabled Visual Mode when changing devices for an extension.

Bug Fix :: Support Contract
Servers with support contracts that started on a leap year day were unable to log in, this has now been fixed.

Bug Fix :: Navigation
In CDR reports, the navigation will now show the proper selection when using the 'paginator' to look at other calls.

Bug Fix :: Navigation
When you run an ACD report the navigation will now show the current selection.

Bug Fix :: Help Mode
The main navigation will no longer log you out of help mode.

Bug Fix :: Click-n-Call
Updated Click-n-Call (call.cgi) in order to pass Caller-ID Name.

Bug Fix :: Trunks Page
Fixed the trunks page so it will still refresh if you open and close the supportal.

Bug Fix :: Editing Phone Numbers
Fixed an issue where editing phone numbers without submitting changes disallowed further edits.

Bug Fix :: Raid Alerts
Fixed an issue where HP hardware raids were unable to set raid alerts.

Bug Fix :: DNS Settings
Fixed an issue which intermittently caused issues in the DNS Settings area of Network page.

Bug Fix :: Primary and Secondary DNS
Fixed the issue where the field for Primary and Secondary DNS would be blank after setting it and the page refreshes.

Bug Fix :: Phone Dial Plans
Fixed an issue where essential parts of dial plans were being removed.

Bug Fix :: DNS Settings
Fixed an issue where setting a static DNS did not actually set it.

Bug Fix :: Extensions Page
Fixed an issue which caused the Admin Panel to time out when viewing extensions.

Bug Fix :: Cards Page
Fixed the cards page not displaying Remora card lines when they're plugged in.

Bug Fix :: Call Menu Call Forwarding
Fixed an issue where forwarding to keycodes would sometimes prepend a 9.

Bug Fix :: Support
Fixed an inaccurate calculation of support days remaining.

Bug Fix :: Dial Out Prefix Settings
When setting Change Dial Out Prefix in the Settings page, the setting is saved on the form upon page reload.

Bug Fix :: Help page for upgrading
A help page has been added for the upgrade screen.

Bug Fix :: Scheduler Calendar
Scheduler calendar no longer stays on screen when switching from a date-based schedule to a weekday-based schedule.

Bug Fix :: Dial Plans
Fixed many issues with dial plan generation. Particular improvements for Aastra phones.

PBXtra Admin Panel :: Professional Edition

Bug Fix :: Groups
Fixed the issue of users not showing up when viewing Group Users in the Groups page using IE6.

PBXtra Admin Panel :: Call Center Edition

New Feature :: Queue Search
When the queue page refreshes it will automatically perform a search for the last value entered into the search box.

Bug Fix :: Call Recordings
When viewing the ACD->recordings page, we have prevent an error of "Zero Sized Reply" intermittently appearing.

Bug Fix :: A.C.D.
When viewing queues, the page no longer gives a 500 status error when the server is unreachable.

PBXtra User Panel :: Professional Edition

New Tweak :: Call Screen Playback
The playback that the called party hears when call screening is enabled has been shortened to avoid getting trapped in voicemail systems.

New Tweak :: Call Screen Intro
A caller can now press any key to bypass the call screening intro and jump right to recording their name.

New Tweak :: FindMe Call Seconds
You can now dial numbers for 5 seconds in your FindMe rules.

Bug Fix :: Boomerang Call Recording
When hitting *1 on a call to start recording, the resulting sound file would be saved incorrectly. This has been resolved and all recordings can be found in the ACD -> recordings page in the Admin or User Control Panel.

Bug Fix :: FindMe Input
The FindMe rule "call external number" no longer allows a user to forward to their own extension or to no extension at all.

Bug Fix :: FindMe Scheduler
Resolved an issue with the FindMe scheduler when saving schedules that included 12 PM as a start or end time.

Bug Fix :: Call Screening
When using call screening, if the called party hangs up during the process of deciding what to do with the call, the calling party would be disconnected. This has been fixed so that the calling party continues on in the FindMe process.

Bug Fix :: HUD Dialing
When calling someone using HUD, the called party would be connected to the callers FindMe rules, instead of being connected to their IP phone. Calls are now routed properly when using HUD to dial.

PBXtra User Panel :: Call Center Edition

New Tweak :: ACD Recording Text
The text at the top of the Recording page in the ACD tab has been updated to more accurately describe the page.