Version History
Version 12.8bj - 05/04/16
Admin Panel :: All Editions Feature Adjustment (New Tweak) :: Reporting
Beyond call duration, CDR reports now include a data field for talk time Bug Fix :: Reporting
Duplicate neoagent records will not appear in CDR reports Bug Fix :: Reporting
Fixed issue where CDR totals on the Control Panel did not match calculated totals in CSV data exports Feature Adjustment :: Voicemail Transcription
Changes were made to improve the performance of voicemail transcription services Feature Adjustment :: Reporting
Changes were made to improve the performance of CDR reporting requests |
Version 12.8 - 10/20/14
|
Admin Panel :: All Editions |
New Feature :: Simultaneous Calling
HUDm rings at the same time as desk phone but only when the HUDm app is running. |
Version 12.7 - 06/20/13
|
Admin Panel :: All Editions |
New Tweak :: E911 Callback Number
You can now associate multiple users with one E911 address by assigning them the same E911 callback number. |
New Tweak :: E911 UI Enhancements
Now you can easily see the physical address associated with any Fonality phone number in the E911 page. |
Version 12.6 - 10/15/12
|
Admin Panel :: All Editions |
New Tweak :: HUD MSI Download Link
HUD MSI download link is now available on all servers with HUD. |
New Tweak :: FONcall
Updated FONcall download link to automatically download the firefox extension. |
New Tweak :: Server Version Information
Updated footer information to show the PBX version if it is different to the Fonality Web Admin panel version. |
New Tweak :: SugarCRM Connector
Updated SugarCRM Connector to support SugarCRM version 6.5. |
New Tweak :: Remote Alerts
Removed remote phone and remote HUD alerts. |
New Tweak :: CDR CSV Export
Improved performance of generating CDR CSV export. |
New Tweak :: Upgrade to 5.2
Improved upgrade process from 4.1 to 5.2. |
New Tweak :: CDR and ACD Report multiple submits
Disable CDR and ACD Report submit button to disallow multiple submits. |
New Tweak :: LBS Upgrade
Improved LBS upgrades by checking that both primary and backup servers are online before enabling the upgrade. |
Bug Fix :: Music on Hold
Fixed issue where music on hold set after putting a queue call on hold plays songs from different play list. |
Bug Fix :: Call Menu Confirmation Message
Updating call menu for the step ’Go to submenu/ext by schedule’ now displays the schedule name correctly in the confirmation message. |
Bug Fix :: Upgrade
When performing system upgrade, warning message will be displayed if there is not enough disk space. |
Bug Fix :: Mobility
Fixed the issue where some users seem to lose Mobility features after updating. |
Bug Fix :: New Extension with no Voicemail
Extension can now be created without having any Voicemail Box. |
Bug Fix :: LBS Upgrade
Fixed the issue with conflicting access when upgrading LBS. |
Bug Fix :: Secondary Extensions
Adding secondary extensions that conflict with existing keypress will now show the error message correctly. |
Bug Fix :: Voicemail Settings
Call Out and Call Return voicemail settings can now be modified correctly. |
Bug Fix :: Keypress Overlap in Linked Servers
Creating extension that overlaps with keypresses in linked servers will now prompt warning correctly. |
Bug Fix :: ACD Report
Fixed ACD Call Distribution report where the detail completed calls were showing the wrong number compared to the summary count. |
Bug Fix :: User Logins
Improved handling of multiple failed user logins. |
Bug Fix :: Upgrade fix to not remove keypress 0
Fixed upgrade process to not remove keypress 0 in main call menu. |
Bug Fix :: Voicemail Only Extensions
Fixed Voicemail Only Extensions to show the correct information. |
User Panel :: All Editions |
New Tweak :: CDR and ACD Report multiple submits
Disable CDR and ACD Report submit button to disallow multiple submits. |
Bug Fix :: Voicemail Settings
Voicemail Pager Email can now be cleared correctly. |
Bug Fix :: User Logins
Improved handling of multiple failed user logins. |
Phones |
Bug Fix :: Polycom Digitmap
Fixed Polycom Digitmap generation to work correctly with local area dialplans to workaround VoIP with strict dialing rules. |
PBXtra Core |
New Tweak :: Improved Security
Improved system security. |
New Tweak :: OS Update Support
Support for updated OS packages. |
Bug Fix :: Phone DTMF
Fixed the issue where DTMF is not recognized after going through 2 menus in voicemail. |
Bug Fix :: FONmon Modules
Fixed the issue where FONmon can rarely cause FONcore to not start properly at boot. |
Bug Fix :: Attended Transfers from Queue
Fixed the issue where agent can no longer receive queue calls after attended transfer until the transferred call ends. |
Version 12.4 - 10/15/12
|
Admin Panel :: All Editions |
New Tweak :: Japanese translation
Added Japanese translation to reset SIP Password alert and some options in call menu. |
New Tweak :: User List
Improved response times of admin panel when listing all users through Users / Extensions --> view users. |
Bug Fix :: Conference Bridge Call Menu
Fixed the Conference Bridge call menu step to allow selection of the conference bridge number. |
Bug Fix :: SMTP Port Settings
Mail Server Hostname under Options --> settings now accepts custom port correctly. |
User Panel :: All Editions |
New Tweak :: User Recent Calls
Improved response times of user panel home page in retrieving the recent calls. |
PBXtra Core |
New Tweak :: Improved Security
Updated components with improved security. |
Version 12.3 - 05/25/12
|
Admin Panel :: All Editions |
New Tweak :: Server Version
Server Version will now be displayed on the footer if it is not the same as the Fonality web admin panel version. |
Bug Fix :: HUD Web Launcher
Fixed issue with updating or creating a new HUD Web Launcher setting when existing ones have invalid entries. |
Bug Fix :: Configuration Synchronization
Fixed the issue where configuration failure banner keeps appearing even after clicking ’Complete Changes’ button. |
Bug Fix :: E911/Emergency Address
Fixed the issue in E911/Emergency Address update to not report false negatives for Connect server. |
Bug Fix :: User List Sort
User list is now sorted alphabetically. |
Bug Fix :: HUD Web Launcher Profiles
Fixed the issue with updating HUD web launcher profiles. |
Bug Fix :: DNS Forwarder Setting
Fixed the issue where DNS Forwarder incorrectly reverts to 1 when it is invalid. |
Bug Fix :: Adding Secondary Extension
Adding secondary extension to existing user with overlapping digits with keypresses will now show the warning correctly. |
User Panel :: All Editions |
Bug Fix :: FindMe Whitelist
Fixed the garbled text in FindMe Whitelist contacts |
Phones |
Bug Fix :: DST Settings on Polycom Phones
Fixed Polycom phones to have the right DST settings configuration. |
Bug Fix :: Polycom DST Settings
Updated Polycom phones to use the latest DST settings. |
PBXtra Core |
Bug Fix :: File Synching
Fixed file synching issue due to multiple entry in FONmon configuration file. |
Bug Fix :: Queue Calls
Fixed the issue where agent of a queue is still marked as unavailable when the call is transferred until the transferred call completes. |
Version 12.2 - 05/25/12
|
Admin Panel :: All Editions |
Bug Fix :: Music On Hold Sort Order
Fixed the sequential sort order of Music On Hold. |
Bug Fix :: Call Routing
Fixed the issue where special characters in first or last name break call routing to submenus. |
Bug Fix :: ACD Report
Resolved the discrepancy between ACD report and CDR report for the same criteria. |
Bug Fix :: Keypress Options
Keypress ’*’ can now be changed to ’#’ and vice versa. |
User Panel :: All Editions |
New Tweak :: CDR Export to CSV
Improved response times in exporting CDR report to CSV. |
Bug Fix :: Voicemail Save
Fixed the save link in Voicemail to work correctly. |
Phones |
Bug Fix :: HUD Mobile
Fixed the issue where HUD Mobile device is not rung when the device is idle. |
PBXtra Core |
New Tweak :: Security
Improved system security. |
Bug Fix :: Blast Group Transfers
Fixed the issue where calls transferred to an extension with FindMe through the blast group are dropped. |
Bug Fix :: Queue Calls
Fixed the issue where callers going to a queue with autofill enabled are not being rung in the right chronological order. |
Version 12.1 - 03/06/12
|
Admin Panel :: All Editions |
New Feature :: Music On Hold Default Playlist
Added new functionality to make a music on hold playlist the default playlist. |
New Feature :: Polycom Firmware
Added a new option under extension settings in edit user page to select different Polycom firmware. |
New Tweak :: Supported Browsers
Removed the incompatible browser warning message. |
New Tweak :: HUD Mobile Update
Improved process of adding HUD Mobile to users. |
New Tweak :: User Edit
the columns in User Edit page are now aligned properly. |
New Tweak :: AT&T Mobile SMS Email
Updated mobile SMS email gateway for AT&T. |
New Tweak :: Link Settings
Updated the link settings to not allow linking of incompatible servers, i.e. servers with different version. |
New Tweak :: Forgot Password
Improved forgot password process. |
Bug Fix :: New Extension Help Text
Updated the help text for adding new extension to reflect the right help. |
Bug Fix :: Extension Delete
Non primary extensions that begins with digit ’0’ can now be deleted correctly. |
Bug Fix :: Extension Delete
Deleting an extension that shares a SIP device with another extension will now work properly without breaking the other extension. |
Bug Fix :: Voice Mailbox
New user will now have a new voice mailbox unless specified, instead of getting shared voice mailbox. |
Bug Fix :: Shared Voice Mailbox
Fixed the issue where sharing a voice mailbox changes its password to a random 6 digit password. |
Bug Fix :: Analog Inbound Phone Number
Analog lines in Inbound Phone No selection will now be displayed correctly. |
Bug Fix :: HUD Mobile
Fixed the issue where adding HUD Mobile license to existing user with Inbound Phone Number failed. |
Bug Fix :: Server Language Settings
Changing the Server Language in Options --> settings will now be reflected immediately. |
Bug Fix :: Call Forwarding Status
Fixed Call Forwarding status in the users list page to correctly reflect the individual settings for each user. |
Bug Fix :: Japanese Language Support
Added more Japanese translations support in Fonality Web Panel. |
Bug Fix :: CDR Report
CDR Report for key code now show UTF8 characters correctly. |
Bug Fix :: CDR Report
Fixed wildcard usage in CDR Report. |
Bug Fix :: User Edit
Inputting UTF8 characters on User’ first name and/or last name will no longer pops up the error alert. |
User Panel :: All Editions |
New Tweak :: Voicemail Message
Voicemail message email now shows which extension is the message for. |
Bug Fix :: HUD Virtual Only and Voicemail Only Display
Fixed HUD to show the description of virtual only and voicemail only extensions. |
Phones |
Bug Fix :: Polycom Ring Maximum Duration
Updated Polycom ring maximum duration to 0 to prevent dropped calls if the phone rings more than 60 seconds. |
Bug Fix :: Polycom Dialplan
Fixed issue in Polycom Dialplan where some numbers cannot be dialed. |
PBXtra Core |
New Tweak :: FONfirewall
Newly activated server will now have FONfirewall turned on by default. |
Bug Fix :: Improved Stability
Improved system stability. |
Bug Fix :: Voicemail Callout
Callout from voicemail now conceals the original Caller-ID. |
Bug Fix :: DTMF Tones
Fixed the issue where DTMF tones are not played even though specified in the call menu. |
Bug Fix :: Dual Network Card Interface
Fixed the issue with incorrect DNS when dual network card interface is present. |
Bug Fix :: ACD Queue
Fixed the issue where calls from the back of the queue appears to ring the agents first when autofill is enabled in a queue. |
Bug Fix :: Music On Hold
Playlist set to be sequential will now play in the right order alphabetically. |
Version 2010.1.23 - 01/19/12
|
Admin Panel :: All Editions |
New Tweak :: Improved Security
Implemented new security enhancements. |
New Tweak :: HUD Mobile
When HUD Mobile drops the connection while on a call, the other party will be put on hold. |
New Tweak :: Improved Performance
Improved database access performance. |
New Tweak :: Starview VoIP Provider
Tweaked the Starvie VoIP Provider default settings. |
New Tweak :: Dial Plan Type Help
Updated the dial plan Type help text to reflect the right terminology. |
Bug Fix :: VoIP Account
Updating and deleting VoIP accounts now works correctly without creating any duplicates. |
Bug Fix :: Inbound Phone Number Routing
Fixed the issue where adding or removing phone numbers disabled inbound phone number routing. |
Bug Fix :: HUD Updates
Fixed HUD automatic updates for all clients when there is a new update available. |
Bug Fix :: User Update with Multiple Extensions
Fixed the issue where updating a user with multiple extensions breaks the SIP configuration. |
Bug Fix :: Name Directory
Fixed the issue where users with HUD Mobile enabled appear multiple times in Name Directory. |
Bug Fix :: Mobile number format in HUD
Mobile numbers in HUD are now formatted correctly for phone numbers in Japan. |
Admin Panel :: Professional Edition |
Bug Fix :: Groups
Groups page now displays the right group count. |
Phones |
New Tweak :: Polycom IP550
Added support of SIP firmware 3.3.2 for Polycom IP550. |
Bug Fix :: Dial string in Polycoms for Connect Japan
Dial string in Polycom phones are now generated correctly for Connect servers in Japan. |
PBXtra Core |
New Tweak :: FONcore enhancements
Enhance FONcore to improve HUD performance. |
Bug Fix :: HUD Mobile Barge
Fixed the issue where users on HUD Mobile cannot barge calls in linked servers. |
Bug Fix :: FONcore IP Security
Fixed FONcore IP security in regards to phones registration. |
Bug Fix :: PRI Calls
Fixed the issue where calls cannot be made or received through PRI Calls. |
Version 2010.1.20 - 09/08/11
|
Admin Panel :: All Editions |
New Tweak :: Security
Improved system security. |
New Tweak :: Improved Performance
Improved data access performance. |
Bug Fix :: Submenu
Fixed the issue with duplicate submenus created when updating existing ones. |
Bug Fix :: Submenu
Fixed the issue where deleting a submenu labeled ’?’ delete all submenus in the system. |
Bug Fix :: Outbound Caller ID
Setting outbound caller ID of a user to ’Blocked’ will now set the Caller ID name correctly. |
Bug Fix :: Night Mode
Fixed the issue where entering the wrong password for Night Mode more than 3 times incorrectly enable Night mode. |
Bug Fix :: Route DIDs to Extensions
Fixed the issue where updating Inbound Phone Number for a user disable routing of DIDs to extensions setup in the call menu. |
Bug Fix :: Extension / Key Press
Fixed the issue where entering an invalid extension or key press option from a sub menu disconnects the call after the invalid extension message is played. |
Bug Fix :: Conference
Fixed the issue where conference is broken due to invalid generation of Meetme configuration file. |
Bug Fix :: Anonymous CDR for Japan
Anonymous calls in Japan are now displayed as ’Anonymous without any randomized strings. |
Bug Fix :: Virtual Extension
Description field in virtual extension now allows non ASCII characters. |
Bug Fix :: Caller ID in CDR Reports
Caller ID stored in UTF-8 characters are now displayed correctly in CDR reports. |
Bug Fix :: Call Forwarding Dropdown
Call forwarding option in users/ extensions edit page now shows the right options based on the language selected. |
Bug Fix :: Call Forwarding
Fixed the issue where call forwarding failed if extension is forwarded to submenu containing UTF-8 characters. |
Bug Fix :: Deleted Extension Message
The message displayed after deleting a user or extension now displays correctly for non English language. |
Bug Fix :: HUD Web Launcher
HUD web launcher settings are now correctly displayed. |
Version 2010.1.19 - 08/22/11
|
Admin Panel :: All Editions |
New Feature :: Starview VoIP Provider
Added Starview to the list of known VoIP providers. |
New Feature :: Calling Name (CNAM)
Added Calling Name option for Connect servers in USA. |
New Tweak :: CDR Report
Improved CDR Reporting performance. |
New Tweak :: VoIP Settings
Updated ToS values in VoIP settings under Options --> voip. |
New Tweak :: Fonality Login Logo
Updated Fonality logo in web admin and user panel login page. |
Bug Fix :: CDR Report
Fixed CDR report to not show multiple call entries for HUD call to mobile. |
Bug Fix :: CDR Report
Fixed CDR reports to not show extra HUD logout for Agent logout records in key code report. |
Bug Fix :: CDR Report
Fixed voicemail message records in CDR report to show destination and type of call correctly. |
Bug Fix :: Users / Extensions CSV Import
CSV import now works for Connect servers if mac address is specified. |
Bug Fix :: CDR Report
Fixed text corruption in voicemail records in CDR reports if they contain UTF-8 characters. |
Bug Fix :: Network Settings
Fixed network update to fail over correctly if gateway entered is invalid. |
Bug Fix :: Outbound Call Reports
Fixed the issue where occasional outbound calls are missing in CDR report. |
Admin Panel :: Professional Edition |
Bug Fix :: Toll Restriction Help Link
Link for ’how do I configure toll restrictions’ in Users/Extensions --> groups now points to the right URL. |
User Panel :: All Editions |
New Tweak :: Fonality Login Logo
Updated Fonality logo in web admin and user panel login page. |
Bug Fix :: Voicemail Notification
Fixed voicemail notification to show UTF-8 characters correctly. |
PBXtra Core |
New Tweak :: Improved MOH Quality
MOH Quality has been improved. |
Version 2010.1.17 - 08/01/11
|
Admin Panel :: All Editions |
New Tweak :: UTF8 Support
Improved handling of UTF8 files. |
Bug Fix :: User Delete
Fixed the issue where deleting a user failed when linked server is offline or not upgraded. |
Bug Fix :: Scheduler
Fixed scheduler to work correctly with different time zones. |
Bug Fix :: Users / Extensions CSV Import
Updating users / extensions through the CSV import will no longer erroneously reset existing options. |
Bug Fix :: CDR Report
Calls in CDR Report will now be shown correctly instead of blank in ’From’ and ’To’ fields. |
Admin Panel :: Professional Edition |
Bug Fix :: Group Permission
Removed duplicate ’5.0 - Transfer call to mobile’ which causes error in updating group permissions. |
User Panel :: All Editions |
Bug Fix :: HUD Conference for Connect
Conference bridge ’Join’ button now works correctly for external party in HUD for Connect. |
Bug Fix :: HUD Virtual And Voicemail Only Extensions
Virtual and voicemail only extensions in HUD will now be shown with the specified description. |
Phones |
Bug Fix :: Phone DTMF
Phones DTMF is now recognized correctly for Connect servers. |
Bug Fix :: Group Page / Intercom on Softphones
Softphones are now rung correctly when receiving group page / intercom. |
Bug Fix :: Phone BLF
After system upgrade to 5.2, BLF will now still work properly. |
PBXtra Core |
New Tweak :: Call Loop Detection
Added call loop detection in submenus to prevent infinite loop in calls. |
New Tweak :: Improved FONcore
Improved FONcore to prevent occasional trouble with SIP threads under rare conditions. |
Bug Fix :: Server Resources Alert
Fixed the issue where RAID status messages were not always reported properly. |
Bug Fix :: Page / Intercom
Fixed issue with individual page / intercom on Connect servers. |
Version 2010.1.16 - 08/01/11
|
Admin Panel :: All Editions |
Bug Fix :: System Upgrade
Fixed the issue where upgrading from older systems remove the g729 codec. |
Bug Fix :: CDR Reports
Calls made from FONcall no longer show duplicates in CDR reports. |
Admin Panel :: Professional Edition |
Bug Fix :: User Permission
User permission to change agent login status now works correctly. |
User Panel :: All Editions |
Bug Fix :: Voicemail Greeting
Voicemail greeting will now play correctly across all linked servers. |
Phones |
Bug Fix :: System Upgrade
After upgrading from older systems, BLF will now still work correctly. |
PBXtra Core |
New Tweak :: Group Page and Intercom
Improved stability of group page and intercom. |
Bug Fix :: Call Forwarding
Fixed the issue with extensions set to forward to key codes. |
Version 2010.1.15 - 06/27/11
|
Admin Panel :: All Editions |
New Tweak :: Phone FTP Connection
Added a link to show the phone FTP connection information for Connect servers in Options --> settings, under Phone Settings. |
New Tweak :: Users / Extensions List
Improved speed on displaying the list of users / extensions in Users / Extensions --> view users. |
New Tweak :: HUD Chat Logs
Removed the HUD Chat Log option under Options --> HUD for Connect servers. |
Bug Fix :: Toll Restriction
Fixed issue with toll restrictions on some special cases. |
Bug Fix :: Intercom & Paging
Intercom & Paging will now respect the user current location in Connect servers. |
Bug Fix :: HUD Call Parking
Fixed the issue where parked calls cannot be transferred back to the parker. |
Bug Fix :: E911 Address Update
E911 address can now be updated correctly. |
Bug Fix :: Number Format for Japan
Fixed number formatting in Caller-ID and voicemail for Japan Connect servers. |
User Panel :: All Editions |
Bug Fix :: Click to call
Fixed the issue where calls made through click to call did not generate the right Caller-ID. |
Phones |
Bug Fix :: Polycom Dial for Japan
Polycom phones now works when dialing phone numbers in Japan for Japan Connect servers. |
PBXtra Core |
Bug Fix :: Analog Lines
FONcore now detects whether an analog line is in use before using it to make outbound calls. |
Version 2010.1.14 - 06/06/11
|
Admin Panel :: All Editions |
Bug Fix :: Users / Extensions CSV Import
Fixed the issue where having device mac addresses in lower cases in Users / Extensions CSV Import will create voicemail-only extensions. |
Bug Fix :: Call Forwarding
Conferences will now show as options to set call forwarding on initial load. |
Bug Fix :: FindMe Settings
Upgraded system from 5.2 will now work correctly when FindMe is set for extensions. |
Bug Fix :: Cards Option
Fixed issue with Options --> cards which broke card configuration. |
Bug Fix :: E911 Street Direction Suffix
Fixed E911 page to update selected Street Direction Suffix accordingly. |
Bug Fix :: Forwarded Caller-ID
Fixed forwarding Caller-ID to respect the option set in Forwarded Caller-ID in Options --> Settings, under Telecom Settings. |
User Panel :: All Editions |
Bug Fix :: HUD Dial out from Outlook
Fixed the issue with dialing out from Outlook with HUD. |
Bug Fix :: Voicemail
Voicemail messages and greetings will now download correctly when server has failed over to the backup server. |
Bug Fix :: Caller-ID
Fixed issue with Caller-ID being set to 0 when users update voicemail passwords through the phone. |
Phones |
New Feature :: Intercom and Paging
Intercom and Paging now respect the current user location set through HUD. |
Version 2010.1.13 - 06/06/11
|
Admin Panel :: All Editions |
New Tweak :: Fonality Version Display
Added the PBX version on the Fonality web panel if the web panel version is not the same as the PBX version. |
New Tweak :: Security
Implemented new security enhancements. |
Bug Fix :: CDR Reports
Default date selected in CDR Reports will now be the correct current date based on the server timezone. |