/
Network Connectivity - Caller ID Is Showing as IP Address On Inbound Calls To G080 Gateway

Network Connectivity - Caller ID Is Showing as IP Address On Inbound Calls To G080 Gateway

    1. Login to gateway as admin

    2. Go to Configuration > SIP Endpoints > modify SIP Endpoint > Call Settings > Caller ID Settings  NOTE: You may need to Enable Advanced Options to allow clicking on the Call Settings tab

    3. Now, for the setting: Send Remote-Party-ID, select Yes, send P-Asserted-Identity-Header

    4. Next change the setting: Prohibited Outbound Caller ID > select Trust SIP Endpoint to Remove

    5. Save Endpoint

    NOTE: When Switchvox reports the User ID of the SIP trunk as the Caller ID, this informs you that the Switchvox is not getting collecting the caller ID information from the correct place, or the Caller ID information is not being sent.