Open Source - How to create a single DID route

You can add new rules that allow for specialized routing based on information sent by the provider or deduced from the channel group. Typically a Single DID Route is used to direct incoming calls, from a specific phone number, to a specific extension.

1. Go to Setup -> Call Routing -> Incoming Calls.

2. Select the Create Single DID Route button.

3. Complete the fields:

• Rule name

• Note (optional)

• Incoming DID to match (A phone number only, without special characters)

• Extension to route (Extension that will receive the call)

4. Save your new settings

You may now call to confirm your new DID route is working as expected.