Call Recording Module

What is the Call Recording Module?

The Call Recording module provides the ability to force a call to be recorded or not recorded based on a call flow and override all other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements, hold music, etc. prior to being answered. It can also have the recording start at the time that call is answered. Several modules inside your PBX admin GUI allow you to control call recordings directly, such as the Queues, Inbound Routes, Ring Groups and Extensions modules. The Call Recording module is designed to allow you to force a call to start recording prior to going to a specific destination that does not allow call recordings to be set, such as a page group or a specific IVR.

How do I get to the Call Recording Module

• On the top menu click Applications

• In the drop down click Call Recording

How does the Call Recording Module interact with other modules?

Through various configuration levels, the Call Recording module controls permissions related to audio recording of various activities.

How do I use the Call Recordings Module?

See the User Guide