Broadcast Xact Dialer-Admin Guide

Owned by Nathaniel Halbrooks

Last updated: Jan 18, 2024

8 min read

THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

Commercial Module

1 Overview
2 Logging In
3 Status
- 3.1 Service Status
- 3.2 Current Campaigns
  - 3.2.1 Report
  - 3.2.2 Complete
- 3.3 Complete Campaigns
  - 3.3.1 Report
  - 3.3.2 Restart
  - 3.3.3 Delete
4 Groups
- 4.1 Group Options
  - 4.1.1 Call Group Name
  - 4.1.2 Call Group URI Source
  - 4.1.3 Delete after Retrieving
  - 4.1.4 Update Period
  - 4.1.5 Update From CSV
  - 4.1.6 Save
- 4.2 Numbers to Call
  - 4.2.1 Name
  - 4.2.2 Number
  - 4.2.3 Add/Edit Callee
5 Campaigns
- 5.1 Duplicate Campaign
- 5.2 Campaign Name
- 5.3 Concurrent Calls
- 5.4 Campaign Caller ID
- 5.5 Dial Prefix
- 5.6 Email Reports to
- 5.7 Email Reports
- 5.8 Campaign Active
- 5.9 Call Groups
- 5.10 Schedule
- 5.11 Destination - Live Person Answered
- 5.12 Destination - Answering Machine / Voicemail Answered
- 5.13 Save
6 General Settings
- 6.1 Concurrent Calls
- 6.2 Maximum Retries
- 6.3 Report 'From' Address
7 How to Toggle a Campaign On or Off Remotely

Overview

The Broadcast (XactDialer) module allows you to broadcast a message to a predefined list of phone numbers. You can decide to use different messages or destinations based upon whether a person or answering machine/voicemail answers the call.

Terminology:

Campaign: A set of instructions on when to dial, which call group(s) to dial, and where to route the call. Also known as a Broadcast Campaign.
Call Group: A list of names and numbers. A campaign can contain one or more call groups.

Logging In

To navigate to the Broadcast module:

In the top menu, go to Applications
In the drop-down, choose Broadcast

You will see a screen like this, landing on the Groups tab:

In this wiki, we'll go over the tabs from left to right,