Broadcast Xact Dialer-Admin Guide

THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

Commercial Module

Overview 

The Broadcast (XactDialer) module allows you to broadcast a message to a predefined list of phone numbers. You can decide to use different messages or destinations based upon whether a person or answering machine/voicemail answers the call.

Terminology:

  • Campaign: A set of instructions on when to dial, which call group(s) to dial, and where to route the call. Also known as a Broadcast Campaign.

  • Call Group: A list of names and numbers. A campaign can contain one or more call groups.

Logging In

To navigate to the Broadcast module:

  • In the top menu, go to Applications

  • In the drop-down, choose Broadcast

You will see a screen like this, landing on the Groups tab:

In this wiki, we'll go over the tabs from left to right,