EPM-Supported Devices

Certification of Manufactures

Certified	Meaning	Support in EPM

Certified	Meaning	Support in EPM
Yes	Certified Manufactures have joined the FreePBX Eco System Partner program and pay a yearly fee to have FreePBX Certify their devices and provide direct support to Customers on FreePBX systems. The Manufacture has access to the FreePBX Dev team for any issues that may arise using their devices with FreePBX. Whenever possible you should only user Certified Manufactures with your FreePBX System.	New features inside EPM will only be generally added to Certified Manufactures phones. Support and features for these Manufactures inside EPM will be greater than non Certified Manufactures. Test Ability to Transfer calls and put them on Hold and Conference BLF button support if supported by Manufacture with Asterisk. Support included from the Sangoma Support team as long as EPM is covered under an X6Uactive maintenance renewal. Support is limited to basic assistance on answering question but not in the actual setup or configuration of your devices.
No	Non-certified Manufactures have decided either not to Join the FreePBX Eco System Partner Program or have not renewed their Certification with us for their devices. We are not able to provide support on their devices and the devices will receive only basic support in EPM for features and no guarantee on the usability of the devices with EPM. Use of Non Certified Devices are at your own risk.	Basic Provisioning Support only to get the phone to register with the PBX and make and receive calls. If a bug is found with the ability to use the device while using EPM to configure the device we will put the bug report into triage and if its trivial fix it will be queued up into a future sprint to get resolved. The decision on what bugs get fixed or are closed as will not be fixed is up to the sole discretion of Sangoma. No features generally added to EPM for these devices. No support from the Sangoma Support team for these devices. You are on your own.

For each device we define the level of support (Supported Level) the device has. See table below for full explanation.

Index	Tested Level - Meaning

Index	Tested Level - Meaning
Tested	The device is tested using the EPM in our labs and found to handle basic provisioning. Such as making and receiving calls.
Not Tested	The device is added to EPM and the configs should work but we have not actually tested in our labs provisioning the device and can not guarantee it will even provision nor do we have a requirement to provide free support to make it work

Keep in mind, certified and tested is independent from the Phone Apps support for the device. To check Phone Apps support see → Phone Apps-Supported Devices

Below is a table outlining the Notes for any device that has a notation in the Notes column

Index	Notes - Meaning

Index	Notes - Meaning
*1	Requires Bootrom 4.4 or better to be loaded on the device prior to using it with EPM
*2	Requires SIP Firmware 8.2 or greater to be loaded on the device prior to using it with EPM
*3	Requires uploading the config file that EPM generates into the phone manually
*4	Requires SIP Firmware 8.7 or greater to be loaded on the device prior to using it with EPM
*5	Does not require purchasing EPM license for these devices.
*6	Product end-of-life / replaced

Manufacture	Model	Certified Device	Tested Level	Device Admin Guide	Background Image Support	Notes
Sangoma Devices. These devices do not require the purchase of End Point Manager License on your PBX.
Sangoma	s205	Yes	Tested	Guide	No	5 6
Sangoma	s206	Yes	Tested	Guide	No	*5
Sangoma	s300	Yes	Tested	Guide	No	5 6
Sangoma	s305	Yes	Tested	Guide	No	*5
Sangoma	s400	Yes	Tested	Guide	No	*5
Sangoma	s405	Yes	Tested