Virtual Queues
THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI
Part of the VQ Plus Commercial Module
- 1 Overview
- 2 Navigating to Virtual Queues
- 3 Creating a Virtual Queue
- 3.1 General Tab
- 3.1.1 Name
- 3.1.2 CID Name Prefix
- 3.1.3 Alert Info
- 3.1.4 Music on Hold Class
- 3.1.5 Join Announcement
- 3.1.6 Language
- 3.1.7 Max Wait Time
- 3.1.8 Queue Priority
- 3.1.9 Queue Position
- 3.1.10 Agent Announcement
- 3.1.11 Call Confirm Announcement
- 3.1.12 Initial Min Penalty
- 3.1.13 Initial Max Penalty
- 3.1.14 Queue Penalty Rules
- 3.1.15 Destination
- 3.2 Target Queue Destinations Tab
- 3.2.1 Post-Hangup Destinations
- 3.2.2 Fail Over Destinations
- 3.3 Save
- 3.1 General Tab