Virtual Queues

Owned by Nathaniel Halbrooks

Last updated: Jan 24, 2024

4 min read

THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

Part of the VQ Plus Commercial Module

1 Overview
2 Navigating to Virtual Queues
3 Creating a Virtual Queue
- 3.1 General Tab
  - 3.1.1 Name
  - 3.1.2 CID Name Prefix
  - 3.1.3 Alert Info
  - 3.1.4 Music on Hold Class
  - 3.1.5 Join Announcement
  - 3.1.6 Language
  - 3.1.7 Max Wait Time
  - 3.1.8 Queue Priority
  - 3.1.9 Queue Position
  - 3.1.10 Agent Announcement
  - 3.1.11 Call Confirm Announcement
  - 3.1.12 Initial Min Penalty
  - 3.1.13 Initial Max Penalty
  - 3.1.14 Queue Penalty Rules
  - 3.1.15 Destination
- 3.2 Target Queue Destinations Tab
  - 3.2.1 Post-Hangup Destinations
  - 3.2.2 Fail Over Destinations
- 3.3 Save