VQ Plus Options in Queues

THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

Part of the VQ Plus Commercial Module

Overview

This wiki describes the additional options that the VQ Plus commercial module adds to the built-in Queues module:

  • Initial minimum and maximum penalties

  • Queue penalty rules

  • Post-hangup destinations

  • Multiple failover destinations

  • Lazy Members

  • Auto Unpause if Life

These options are found in the Queue Plus Options tab of a queue in the Queues module.

Navigating to the Queue Plus Options Tab

  • Log into the PBX GUI

  • In the top menu go to Applications

  • In the drop-down menu go to Queues

  • Select an existing queue to edit, or create a new queue

  • Go to the Queue Plus Options tab

Queue Plus Options

 

Initial Min Penalty, Initial Max Penalty and Initial Raise Penalty

The minimum, maximum and raise penalties an agent to included in this queue. The queue will only try agents whose penalties are within this range. These penalties can change dynamically if a queue rule is also applied below. To use either of these settings, click the Enable checkbox and enter a number into the field.