VQ Plus Options in Queues

THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

Part of the VQ Plus Commercial Module

1 Overview
2 Navigating to the Queue Plus Options Tab
3 Queue Plus Options
- 3.1 Initial Min Penalty, Initial Max Penalty and Initial Raise Penalty
- 3.2 Queue Penalty Rules
- 3.3 Post Hangup Destinations
- 3.4 Queue Fail Over Options
- 3.5 Lazy Members
- 3.6 Auto-Unpause If Life
- 3.7 Save

Overview

This wiki describes the additional options that the VQ Plus commercial module adds to the built-in Queues module:

Initial minimum and maximum penalties
Queue penalty rules
Post-hangup destinations
Multiple failover destinations
Lazy Members
Auto Unpause if Life

These options are found in the Queue Plus Options tab of a queue in the Queues module.

Navigating to the Queue Plus Options Tab

Log into the PBX GUI
In the top menu go to Applications
In the drop-down menu go to Queues
Select an existing queue to edit, or create a new queue
Go to the Queue Plus Options tab

Queue Plus Options

Initial Min Penalty, Initial Max Penalty and Initial Raise Penalty

The minimum, maximum and raise penalties an agent to included in this queue. The queue will only try agents whose penalties are within this range. These penalties can change dynamically if a queue rule is also applied below. To use either of these settings, click the Enable checkbox and enter a number into the field.