VM Notify-FAQ

VM Notify calls me but then hangs up.

This usually happens because VM Notify can not find the voicemail file because you have in your extension setup the voicemail being deleted after email.  This creates a race condition on the voicemail system and the email portion of app_voicemail deletes the new voicemail within milliseconds of it being left and we do not have the opportunity to grab the voicemail file and move it before it gets deleted.  You need to disable voicemails being deleted on the extension after email.

VM Notify never calls me after a voicemail is left

This usually happens because you are using non FreePBX Distro and your voicemail configs are not setup correct.  You need to follow these steps.

• Go into the Voicemail Admin module in FreePBX under Settings Category.

• Click on the Settings tab at the top
   

  Open

  

• Scroll down to the extennotify section and make sure you add this string
  
  

  /var/lib/asterisk/agi-bin/vmnotify-newvm.php

  
  
  

  Open

  

• Press the submit button when done.