Scribe

1 Scribe
2 Introduction
3 Scribe module
4 How to install
- 4.1 Installation via Module Admin Section
- 4.2 Installation via PBX CLI
5 Scribe Dashboard
6 Scribe Usage and Cost Predictor
7 How to enable Scribe
- 7.1 Enabling Scribe for Voicemail
  - 7.1.1 User Manager Group level
  - 7.1.2 User Manager User level
  - 7.1.3 Enable Scribe for Voicemail to Email
- 7.2 Enabling Scribe for Call Recordings
  - 7.2.1 User Manager - Group Level
  - 7.2.2 User Manager - User Level
  - 7.2.3 Creating multi-channel or Stereo call recordings
8 How to view transcriptions

Introduction

Scribe is a new commercial module released in 2024 for FreePBX/PBXact versions 15, 16 and 17 that enhances your communication capabilities through advanced transcription services.

The Scribe module is based on best-in-breed Large Language Model technology and partnerships that integrate easily with FreePBX/PBXact Voicemail and Call Recordings modules to transcribe audio files into smart text representations (also known as Scribes.)

This module utilizes Artificial Intelligence to generate a comprehensive summary of the transcription while also emphasizing overall customer satisfaction.

This module offers a range of convenient functionalities, including:

Seamlessly integrates, minimizing configuration complexity.
Improves communication by enabling transcription of audio content for users and groups using User Management module.
To provide users with cost insights, the module will analyze the average and total duration of audio files and voicemails from the previous few months. This analysis will be based on the current system usage, allowing users to predict costs associated with transcription services.
Ensures transcripts are easily accessible whenever needed either via the UCP portal for the users , Sangoma Desktop client, Sangoma Mobile / Talk app, Voicemail-to-Email integration, or via the admin UI.
Maintains data security and privacy compliance standards.

Scribe module

By incorporating the "Scribe" commercial module, PBX users can effortlessly access its powerful features for audio transcription, enabling them to transcribe audio files quickly and accurately. This integration enhances the overall transcription capabilities of the system, facilitating the conversion of audio content into text.

Key benefits of integrating the "Scribe" module:

Artificial Intelligence: This module utilizes AI to generate a comprehensive summary of the transcription while also emphasizing overall customer satisfaction.
Improved Accessibility: Transcribed content becomes more accessible, allowing users to read, search, and analyze spoken information more effectively.
Enhanced Documentation: Transcripts provide a permanent record of spoken conversations, meetings, and voicemail messages, making it easier to document and reference important information.
Data-Driven Insights: The availability of transcribed data enables users to extract valuable insights and analytics from their audio content.
User-Friendly Interface: The "Scribe" module seamlessly integrates into the PBX Reporting section, ensuring a user-friendly experience for managing transcription tasks.
Versatile Applications: Transcription can be applied to various use cases, including call recordings, voicemail messages, and more.
Cost-Efficiency: By automating transcription processes, users can save time and resources compared to manual transcription services.

Overall, the integration of the "Scribe" module into the Reporting section of your PBX empowers users with efficient and accurate audio transcription capabilities. This enhancement facilitates better data management, accessibility, and decision-making within the PBX system, making it a valuable addition to businesses and organizations.