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Phones - D-series FAQs

Phones - D-series FAQs

Note: D series phones reached End of Support as of 12/01/2023, therefore, all troubleshooting suggestions are on a best-effort basis.

Why am I unable to answer or place calls on my D-series phone?

Reminder: D series phones have been at End of Support since 12/01/2023.

Issue: D series phones can’t answer or place calls until rebooted after upgrading to Switchvox build 8.x and higher. however other functions on the phones still work.

Recommended Workaround: In some instances, the following workaround has been resolved by turning off the ICE Support setting in the Administration Portal.

Here is how to find the ICE Support setting:

  • Login to your Admin Portal

  • Select Server

  • Under Networking, select IP Configuration

    image-20260604-150308.png

 

  • When the page opens, select Advanced Options

    image-20260604-150354.png

  • At the bottom of the page, you will see the Enable ICE Support option, Select No.

    image-20260604-151015.png

 

Before you Save IP Configuration please note the Information header on the page:

image-20260604-151139.png