Transferring Calls

This wiki describes how to transfer a call using the following methods:

• Blind: The caller is placed on hold while you transfer the call to a new recipient. You do not speak to the new recipient first.

• Attended: The caller is placed on hold while you speak to (or attempt to speak to) the new recipient. If the new recipient can accept the call, you can transfer it when ready. If the new recipient does not answer, or is otherwise unavailable, you can return to the on-hold call in progress and/or try to reach a different recipient.

Blind Transfer

1. Press the  (transfer) button or the Transfer soft key during a call. The caller is placed on hold.

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2. Enter the number to transfer the call to.

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3. Press the  (transfer) button or the Transfer soft key again to complete the transfer.
    

    

Attended Transfer

1. Press the  (transfer) button or the Transfer soft key during a call. The caller is placed on hold.
    

    

2. Enter the number to transfer the call to. In the next step, you will be placing a call to this recipient while the caller is still on hold.
    

    

3. Press # or the Send soft key.

    

    

4. Speak with the recipient, if able, then either complete the transfer or cancel it:

   1. To complete the transfer: Press the  (transfer) button or the Transfer soft key.
       

       

   2. To cancel the transfer: Press the Cancel soft key.
       

       

      1. You will be taken to a screen showing that the inbound call is still on hold. At this point, you can either press the Transfer soft key to keep the caller on hold and dial a new recipient, or press the Resume key to speak to the caller.