Phones - Changing Transfer type when pressing a BLF
- Kelli Higdon
- Merry Arpaia
By default if you are on a active call and press the BLF button it will Blind Transfer your active call to the BLF you pressed. The same is true if you are not on a active call but you are receiving a inbound ringing call and you press the BLF button it will transfer the call to the BLF you pressed. You can change this behavior with the following options;
Blind Transfer
This will do a Blind transfer to the BLF of your active call when you press a BLF
Attended Transfer
This will do a Attended transfer to the BLF of your active call when you press a BLF
New Call
This will put the current caller on hold and dial the BLF as a second call on your phone.
Go into End Point Manager in your PBX and select the Sangoma brand in the menu.
Click on the template in End Point Manager that you want to modify.
Click on the Options menu tab at the top
Navigate to the Transfer Mode via DSSKey
Blind Transfer
This will do a Blind transfer to the BLF of your active call when you press a BLF
Attended Transfer
This will do a Attended transfer to the BLF of your active call when you press a BLF
New Call
This will put the current caller on hold and dial the BLF as a second call on your phone.
You now need to update the phone configuration file. The three options at the bottom of the template are:
Save Template- This will only save your changes into the PBX database. It will not write out new config files for the phones that are using this template as mapped in the Extension Mapping section of End Point Manager.
and Rebuild Configs- This will save your changes to the PBX Database and will also write out new config files for the phones that are using this template as mapped in the Extension Mapping section of End Point Manager. The phones will need to be rebooted in order to retrieve the changes.
and Force Update- This will do both the "Save Template" and the "and Rebuild Configs" options above, and it will also immediately update any phones that are mapped to use this template and currently registered to the PBX, with no need to reboot the phones.