Overview

If Call Waiting is enabled for your extension on the PBX, your Sangoma Phone will receive additional calls if you are already on the phone.
- Call Waiting is enabled by default for new extensions created on your PBX.
- If call waiting is enabled, and another call comes in while you are already on a call, you will hear a beep. You can optionally turn off this audio notification of incoming calls from your End Point Manager template but still visually see the additional inbound calls on your phone screen.

Disable/Enable the Call Waiting Signal on your Phone

You can optionally turn off the audio notification of incoming calls on your phone on a per-template basis from EPM.
Go into End Point Manager in your PBX and select the Sangoma brand in the menu.
Click on the template you want to edit.
Click on the Options menu tab at the top
Set the Call Waiting Signal option to Disabled to turn off audio notifications, or Enabled to turn them on. (Dark blue color = selected.)
You now need to update the phone configuration file. The three options at the bottom of the template are:
- Save Template- This will only save your changes into the PBX database. It will not write out new config files for the phones that are using this template as mapped in the Extension Mapping section of End Point Manager.
- and Rebuild Configs- This will save your changes to the PBX Database and will also write out new config files for the phones that are using this template as mapped in the Extension Mapping section of End Point Manager. The phones will need to be rebooted in order to retrieve the changes.
- and Force Update- This will do both the "Save Template" and the "and Rebuild Configs" options above, and it will also immediately update any phones that are mapped to use this template and currently registered to the PBX, with no need to reboot the phones.