Phones - How do I reset a Polycom Phone when the default password 456 does not work?

The following steps will work to reset your Polycom phone when the default password, 456, does not work:

1. Find and write down the MAC id of the phone you want to reset. You can typically find it on the back of the phone. If the label on the back of the phone with the MAC id is removed, you can find it by pressing Menu, Status, Network, Ethernet.

2. Power down the phone.

3. Power up the phone.

4. During the countdown screen:  For SoundPoint IP 320, 321, 330. 331, 335, 430, and 450 press and hold the 1, 3, 5, and 7 on the dial pad at the same time.  For SoundPoint IP 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, * on the dial pad at the same time.

5. After holding down the numbers for few second, you will be promoted to enter the admin password, enter the MAC id of the phone. No colons and the alpha characters must be entered as lower case letters.

6. You can then use password 456