/
Business Voice - Portal - Group Speed Dial Configuration

Business Voice - Portal - Group Speed Dial Configuration

Table of Contents

Overview

Step 1 - Assign existing devices to a group.

Note: The phone type must be of the same phone type and line configuration.

Step 2 - Define the Speed dial Rules the group of devices will follow. (The dial keys to be pressed to call the destination).

Step 3 - Define what happens when a speed dial maps to a device's own extension, automatically skip it, and shift remaining rules up by one position

How to Access Group Speed Dial Configuration

  • Access the BusineVoice portal.

  • Log in with your Business Voice credentials.

  • Select the location to be configured.

  • In the Left-side menu, select Phone Configuration, then select Group speed dial configuration.

    image-20260129-153005.png

Group Speed Dial List

The Group Speed Dial landing page displays a list of configured Speed Dial Groups. From this page, you have the following options:

① Search for an existing group.

② View a list of existing groups.

③ Add a new group.

④ Edit or Delete an existing Group.

image-20260128-140612.png

Add a New Group Speed Dial

  • Access the Groups Speed Dial

  • Click the + Group button.

Configuring Devices

  • Phone Type - Select an available phone type. (Example: Yealink T48U 6 Lines)

Note: The phone type must be of the same phone type and line configuration.

  • Manage Group Extensions

    • Add extensions to group - Select extension in the Extensions pane, then click the << icon to add it to the Group.

    • Remove extensions from the group - Select extension in the Group pane, then click the >> icon to remove it from the Group.

  • Click the SAVE button.

    image-20260206-144748.png

Configure Speed Dial Rules

  • Click Speed Dial Rules in the left side menu.

  • Click the + ADD RULE button.

  • Group Name - Enter the name for the group.

  • Define speed dial Rules:

    • Speed Dial # - Select the Speed Dial key/digits for this rule.

    • Location - Select the company location/site that contains the destination to be called.

    • Destination - Select the destination to be called.

    • Display Name - Enter a name that describes who will be called (Example: Tech Support).

Configured display names will not appear on the phone until a future release.

 

image-20260206-144703.png

Auto Shift Configuration

  • Turn Auto-Shift on or off.

    • On - If a speed dial is mapped to a device's own extension, it will automatically skip it and shift remaining rules up by one position.

    • Off - If a speed dial is mapped to a device's own extension, it will be displayed and be active.

      image-20260130-121128.png

Things to Consider

  • Departmental park: Any extension that is not assigned to a departmental park group will not have the associated departmental park speed dial keys available as a configuration option within Group Speed Dial.

  • BV+ Remote extensions: Any speed dials configured within the group will begin after the predefined park keys assigned to the location.

Note for below considerations: If the total number of configured speed dials exceeds the capacity supported by the extension, any additional entries beyond the device’s limit will not be displayed.

  • Business Voice+ multicast speed dial: If a multicast extension is configured within the group, the speed dial keys will automatically shift to accommodate it.

  • Business Voice receptionist key: If a configured extension has multiple receptionist keys in the group, the speed dials will be shifted down to accommodate that rule.