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Business Voice - What is "Operator Mode" on StarScope® 2

Business Voice - What is "Operator Mode" on StarScope® 2

Operator Mode

Operator Mode can be set in the Star2Star Application Framework by your Channel Partner. It allows the following additional functionality:

  1. The ability to change a users on-screen status e.g. from Available to Unavailable along with any additional note.

    1. Click the user status icon on screen Call Steal User icon_0-20221031-151810.png The "Availability" window will appear

      Call Steal Availability Dropdown_0-20221031-151810.png

    2. Change the user availability and associated note as appropriate e.g.  

      Call Steal Availability Dropdown_0-20221031-151810.png

Call Steal

Once Operator mode is set, this allows the user to "steal" calls from another user. This feature is ideal for an Operator handling calls on behalf of many users.

It is a 2-step process as outlined below:

  1. Click into a ringing user extension ( 🕻 ) icon

    Screen Shot 2014-10-01 at 1.23.10 PM-20221031-151810.png

  2. Drag that (call) to an extension line appearance of your choice. The display will show a label that says "Steal: Caller Name / ID". Drop / release mouse button. The example below is showing a call "stolen" from extension 522 and being dropped to the first line appearance of extension 112.

    Screen Shot 2014-10-01 at 1.24.56 PM-20221031-151810.png

See also Call Transfer and Call Steal using StarScope® 2 (Video)