StarBox® Business Voice+ Installation Guide
On-Site Setup/Configuration
These steps will walk an on-site technician through setting up and configuring a StarBox® CCM for use.
Install the UPS and plug the StarBox® CCM power cord into the UPS.
Press the power button on the StarBox® CCM and wait a full 3 minutes.
!! IMPORTANT !! - StarBox® CCM will take 3 minutes to successfully boot.
Connect your laptop directly to LAN2 of the StarBox® CCM. (Note: We recommend that you disable WiFi on your laptop to prevent conflicts with network routing during setup).
Open a browser on the computer you are using to configure the StarBox® CCM. Access the StarBox® CCM by browsing to the IP assigned to LAN2 of the StarBox® CCM (default is https://10.40.47.1)
!! IMPORTANT !! - If you cannot access the StarBox® CCM using the default IP address, please perform a DHCP release/renew.
Click on Advanced on the above screen. Once you have clicked Advanced, the following information is displayed.
Click Proceed to 10.40.47.1 (Unsafe).
Login to the StarBox® CCM with the following credentials:
Username: admin
Password: s2sadmin
You should now be at the StarBox® CCM configuration screen. (Appendix details displayed information).
Click StarBox® CCM Network in the top (blue) navigation bar.
Click Configuration.
Under IP Configuration, select the IP address assignment method:
Obtain an IP Address Automatically (Most commonly used for cable circuits)
Specify an IP Address (Most commonly used for business class circuits and T1’s)
Obtain an IP Address via PPPoE (Most commonly used for DSL circuits)
Specify DNS configuration settings, if desired. (Required when using a static IP address)
If your circuit requires the StarBox® CCM to clone a MAC address, enter it under MAC Address Cloning. (MAC addresses must be formatted as hexadecimal digit pairs separated by colons, for example, 01:23:45:67:89:ab)
Click Save Configuration when finished.
Connect the ISP circuit into LAN 1 of the StarBox® CCM. (if applicable, reboot the carrier router modem or contact ISP to remotely reboot device.)
(Optional) To test network connectivity without doing a reboot, click the Restart Network button, wait 30 seconds, then click the Utilities tab and use the Ping and Traceroute tools to test connectivity.
!! IMPORTANT !! - If your ISP requires an MTU size other than 1500, enter this in the MTU field (Most commonly required by PPPoE connections.
Click the Reboot StarBox button.
!! IMPORTANT !! - StarBox® CCM will take 3 minutes to successfully boot.
Portal Setup/Configuration
These steps will walk a technician through portal settings and configurations of a new StarBox® CCM installation.
Open a new tab in your web browser, and navigate to https://portal.star2star.com and use your credentials to log in.
Go to the Configuration tab at the top.
Search for the StarBox® CCM you’ve just installed (consult the label on the StarBox® CCM if necessary) or enter the location name in the search field and hit enter. The following screen is displayed:
Click Save Changes to System. This save will take approximately 15 minutes to complete.
Once the Save Changes is complete,
In the Left side menu select System management then select StarBox Settings.
Expand the Network Settings. The following screen appears:
Click on the WAN Interface configuration icon to expand the primary circuit (WAN) settings.
Verify settings were “pushed up” during the save. If not, contact support for assistance.
Return to the browser tab that has the StarBox Web User Interface open (or open a new tab and browse to https://10.40.47.1). Return to the Configuration tab under the StarBox Network page, and click the Reboot StarBox button.
Return to the browser tab that has the Star2Star Web Portal open, and click Configuration.
In the Install field, type the name of the customer or location until the correct location appears in the results.
Click the location you are installing to go to the Install Intro page.
Click Perform Install.
(Note: These steps can be performed remotely; when accessing this page from a workstation that is not connected to a StarBox this will show Perform Remote Install instead.)
On the SNA and Install Poll pages, click Continue at the bottom left of the page. (The SNA page will be skipped if performing the install remotely.)
On the Install Notes page, fill in required information:
(if installing locally) SNA results will be displayed.
(if installing remotely) Fill in bandwidth shaping details.
(Note: Bandwidth values are entered in kbps. A 10Mbps circuit would be entered as “10000”, and a 1.544 Mbps T1 would be entered as “1544”.)
Check the SNA Test disclaimer checkbox.
Click Finish. You will be taken back to the Configuration page.
Connect the blue and yellow network cables to the customer’s LAN.
The StarBox® CCM is now ready to place and receive PSTN calls.
Appendix: The StarBox CCM status page
Server Uptime: This is the total time the StarBox has been running without a restart.
Server Load: Average server load is displayed for the last 1, 5 and 15 minutes. The load is expressed as a percentage of the total CPU cycles.
Service Status: Displays the status (up or down) and the total number of processes each of the Daemons have spawned.
Telephony Engine: The process that allows users to make and receive calls (SIP).
HTTP Daemon: The process that handles and translates requests made using HTTP.
SSH Daemon: The process that handles and translates requests made using SSH.
NTP Daemon: The process that checks and sets the time on the StarBox.
DNSMasq Daemon: A lightweight DNS, TFTP, PXE, router advertisement and DHCP server. It is intended to provide coupled DNS and DHCP service to a LAN. (http://www.thekelleys.org.uk/dnsmasq/docs/dnsmasq-man.html)
Drive Usage: Lists each drive on the StarBox, the space they are using, and the space available.
Percent Mount: Refers to the overall amount of hard drive space devoted to a particular drive.