Business Voice - Reports Disposition Codes

The Business Voice/ Business Voice Plus platform uses disposition codes to indicate why a call ended, whether it was answered, missed, busy, failed or terminated for another reason. Here is a list of most commonly used codes on the system and what they mean in BV Reports:

Disposition Code	Display Text in BV Reports	Description
ALLOTTED_TIMEOUT	Timeout	The server canceled the call because the destination channel took too long to answer
ATTENDED_TRANSFER	Attended Transfer	Connection to the transfer destination to let the recipient answer before the call is passed along
BLIND_TRANSFER	Blind Transfer	Immediate pass through of a received call to intended destination
CALL_AWARDED_DELIVERED	Call Awarded Delivered	The user is granted the incoming call and the call is being connected to an already established channel for that user
CALL_REJECTED	Call Rejected	May be caused by end user proactively rejecting to accept the call OR may be network generated due to service constraints
LOSE_RACE	Lose Race	When two numbers are called simultaneously and one connects before the other
NO_ANSWER	Missed Call	The call reaches its destination, but is not answered within the allotted time
NO_USER_RESPONSE	Missed Call	The call reaches its destination, but is not answered within the allotted time
NORMAL_CLEARING	Inbound/ Outbound Call	This is a typical code denoting that the call has reached it's destination as intended
NORMAL_TEMPORARY_FAILURE	Temporary Failure	The network is not functioning correctly and that the condition is not likely to last a long period of time
NORMAL_UNSPECIFIED	Normal Unspecified	Used to report a normal event when no other causes in the normal class apply
ORIGINATOR_CANCEL	Caller Disconnected	The request has been terminated by bye or cancel
PICKED_OFF	Intercepted from Another Extension	the call was picked up by intercepting it from another extension (i.e. dialing **ext_number from another extension)
PROGRESS_TIMEOUT	Timeout	The endpoint (carrier or device) failed to progress to early media, ringing, or answering the call within the allotted time
RECOVERY_ON_TIMER_EXPIRE	Timeout	Time-out reached during request
REDIRECTION_TO_NEW_DESTINATION	Redirection to New Destination	Used by an exchange to decide that the call should be set up to a different call number
SUBSCRIBER_ABSENT	Missing Subscriber	When a user/device is temporarily not addressable. This may be because the extension no longer exists or a device is unregistered
USER_BUSY	User Busy	Indicates that the called party is unable to accept another call