Table of contents

Overview

The Departmental Parking Lots feature allows a location to departmentalize call parking lots based on departments or functions, instead of having a single parking lot for the entire location.

Note: Departmental Parking Lots is currently only available with Business Voice +.

How to Configure Departmental Parking Lots

Step 1: Enable Departmental Parking Lots.

Access the Business Voice Portal by clicking HERE.
Log in using your Business Voice credentials.
Search and open the desired location.
Access the Additional Location Information page in the left side panel.
Toggle the Departmental Parks option to YES.
Click the Save button.
After the changes have been saved, the Call configuration menu will include the Departmental Park Configuration option.

Step 2: Define the number of Departmental Parking Lots

Access the Departmental Park Configuration page in the left side panel.
On this page, you will define the number of parking lots required and the number of positions allowed in each parking lot.
① Enter the desired number of Parking lots.
② Enter the number of Positions allowed in the parking lots.
③ Click the Save button.
④ Click the Edit button to the left of the desired parking lot to edit the configuration.

Step 3: Configure each Parking lot

Parking Lot Name - Update the name of the parking lot as desired.
Members - Add or remove Members/Extensions to the parking lot.
( An extension cannot exist in multiple parking lots.)
Click the Save button.
After an extension has been added or removed from a Departmental Parking Lot, the phone must be rebooted for the change to take effect.

Note: Older phone models & remote phones are not supported with this feature. Any phone that is not supported will be listed below the configuration in the Departmental Parking Lots page.

Supported phone models

Yealink T4xS , T4xU and T5xW series
Polycom VVX300, 400, 500 and 600 series
Polycom Edge series
Sangoma P series phones

Things to note:

If a change occurs to the parking configuration through the customer’s custom dial plan, all departmental park configurations will be removed, and any existing departmental park configurations will need to be rebuilt.

The starting parking lot is based off the customer's custom dial plan Parking configuration.
The parking lot start configuration must match the number of the park extension configuration in the customer’s custom dial plan; otherwise, the parking lots will not function as intended.

The Product Owner can be found here: Product & Design Team.

Version	Date Published	Source file (URL if it exists)	Author	What Changed
1	Sep 26, 2025		Bob	New Feature - Departmental Parking Lots