Switchvox Cloud - How to stop Sangoma phones from looping when DCS customers are using an AT&T U-Verse NVG510 Router/Firewall

1. Log into the NVG510 router through your browser. The default IP address is usually 192.168.1.254.

2. Use the device access code on the side of the router to log into the router.

3. Navigate to Firewall-Firewall Advanced.

4. Turn Off all Firewall Advanced settings and click Save.

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5. Now power off all Sangoma Phones​.

6. Turn on phones and wait for steps 1 through 8 to complete.

7. In the Sangoma Phone settings menu choose option 2, Sangoma Configuration Server.

8. Enter the IP address of the Switchvox Cloud Server.

9. Enter 5062 or 5060 for the Port.

10. Save the settings, the phone should register to the server.

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