Sangoma CX Release Note - November 7, 2025 (Cluster 2) and November 18, 2025 (Cluster 1)

SalesForce Integration Improvements
- Agents can now select Show Attached Data in the embedded panel for Salesforce calls; the attached data is also captured in the call’s Activity Log
Usability Improvements
- Agent email addresses are now included when exporting agent related reports
- Chat audio notifications now use a recorded voice instead of a faint chirp
- Agents can now log in using their email addresses
- More visible chat notifications/ warning messages
AI
- AI Assist upgraded to OpenAI’s 4o-mini model which allows it to provide more accurate and contextually relevant responses.
Multiple Stability Improvements and Bug Fixes