Sangoma CX Monitoring Guides

Introduction

This guide covers all of the available tools a supervisor can use to monitor Sangoma CX Queues, Queue Groups, Agents and Calls.

• Supervisor Panel - Provides the most common tools a supervisor uses to monitor contact center operations.

• Queue Monitor - Enables monitoring of all Queues and Queue Groups associated with the Supervisor’s or Manager’s login credentials.

• Agents Monitor - Provides the tools a supervisor can use for monitoring Agents.

• Overview Panel - Displays graphical data in real time on call activity for all associated Queues and Agents, including cumulative Customer Satisfaction and Net Promoter Scores.

For more detailed information on how to use each of the above Monitoring tools click the appropriate link below.