CX Agent Answer Rate by Queue Report

This report provides call answer statistics by agent with the ability to filter by queue.

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Summary: 

  • Total

  • Answered

  • No Answer

  • Declined

  • Total Missed

  • Answer Rate 

• Detail: 

  • Name

  • Login

  • Total

  • Answered

  • No Answer

  • Declined

  • Total Missed

  • Answer Rate

Report Filters

• Date Range

• Active Queues

• Queues

• Queue Groups

• Agents

• Agent Groups

Report Features

• Schedule report.

• download report as:

  • Spreadsheet

  • CSV

  • PDF

Available in Offering

• All Offerings