CX ATT and ASA History Report

This report provides Queue performance details, which displays the following:

• ATT for inbound and outbound calls

• ASA for inbound calls

• Queue based on filter selection

• Data table breakdown by day

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: ATT In, ATT Out, ASA. 

• Chart: ATT and ASA and ATT Outbound Calls

Report Filters

• Date Range.

• Active Queues.

• Queues.

Report Features

• View graphical chart.

• Schedule report delivery.

• Download the report as a spreadsheet or PDF.

• Add/view notes.

Available in Offering

• All Offerings