CX Service Rework Report

This report provides Service Rework statistics by Date with ability to filter by queue. By clicking the link “See detailed report” it opens the Service Rework Detail Report applying the same filter settings. The Detailed Report provides the Service Reworks by Date and per Caller ID.

Open

Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Detail: 

  • Date:

    • Service Rework.

    • % Service Rework.

    • Incoming Calls.

    • Single Call Services.

    • Multiple Calls Services.

    • Retry (per day).

    • Qty (per day).

• Graphs and Charts: 

  • % Service Rework by Date.

  • Service Rework and Total Calls by Date.

Report Filters

• Date Range.

• Active Queues.

• Queues.

• Queue Groups.

Report Features

• download report as:

  • Spreadsheet.

  • CSV.

Available in Offering

• All Offerings