Sangoma CX Agent Reports

This video series provides an overview of the agent related reports available in Sangoma CX.

Notes:

The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.

Agent’s Performance Report	https://player.vimeo.com/video/267416637?h=2e85e38ab8&badge=0&autopause=0&player_id=0&app_id=58479
Logon History Report	https://player.vimeo.com/video/267420945?h=062493ad57&badge=0&autopause=0&player_id=0&app_id=58479
Complete Pause Report	https://player.vimeo.com/video/267424475?h=843612a11b&badge=0&autopause=0&player_id=0&app_id=58479
Pause History Report	https://player.vimeo.com/video/267425382?h=763c566dee&badge=0&autopause=0&player_id=0&app_id=58479
Call Reasons by Agent Report	https://player.vimeo.com/video/267427145?h=f4b228d94b&badge=0&autopause=0&player_id=0&app_id=58479
Agent Activity Timeline Report	https://player.vimeo.com/video/267427131?h=3e61babef6&badge=0&autopause=0&player_id=0&app_id=58479

Sangoma CX