Sangoma CX - Agent Reports Tutorial
Table of Contents
Overview
This video series provides an overview of the agent related reports available in Sangoma CX.
Notes:
Star2Star is a Sangoma Company, and StarCenter3 (Contact Center) is now called Sangoma CX.
The user interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
Agent’s Performance Report
Logon History Report
Complete Pause Report
Pause History Report
Call Reasons by Agent Report
Agent Activity Timeline Report
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