Sangoma CX Release Note - May 5th, 2025 (Cluster 2) and May 9th, 2025 (Cluster 1)

What’s New and Improved (Version 7.11)

• Digital Channels

  • Managers and supervisors can now configure personalized messages for digital channels in the following scenarios:

    • Display queue position while waiting (e.g., “You are #3 in the queue”)

    • When no agents are available or logged in, a message will inform customers accordingly

    • Show pre-chat messages displayed on the chat form

  • Managers and supervisors can now configure Custom Service Hours for inboxes, enabling automated after-hours messaging based on your defined schedule

• Streamlined Report Navigation

• Call Recordings Can Now Be Saved as MP3 Files

• CX now supports custom post-call survey flows with configurable routing destinations (numbers)

• Multiple bug fixes