Getting Started with Sangoma

Getting Started with Sangoma

Table of Contents

Welcome to Sangoma

Sangoma's reliable business communications platforms are built in-house. Our integrated approach combines voice, video, networking, and security technologies. Here are some of the solutions Sangoma can deliver for you:

Communications Platform

Business Collaboration

Contact Center

Productivity Apps

Managed Security

Managed Network & Connectivity

Open Source

Phones, VoIP hardware, and Accessories

Welcome to the Sangoma Help Center

The Sangoma Help Center is an online resource that provides comprehensive information about Sangoma’s products and services, including user guides, FAQs, and release notes. Using the Help Center, users can open a support case, check the system status in real time, search for knowledge articles, and more.

How to Navigate the Sangoma Help Center

To get answers quickly to common questions or to find that user guide you need, visit http://help.sangoma.com and enter your question in the search field.

To browse our knowledge articles, click HERE.

To learn how best to navigate our help center, reference the Navigating the Sangoma's Help Center guide.

How do I get a hold of Technical Support

Have a technical service question or issue? Give us a call or send us an Email.

  • North America Support Number +1 855 280 0020

  • International Support Number +1 941 960 8300

  • Email us at service@sangoma.com

To create a Support Ticket/Case, click HERE.

For more support-related information, reference the Support section in our Navigating the Sangoma's Help Center guide.

How do I get a hold of Sales

Click the link below to book a call with our Sales team.

Contact sales - Sangoma Technologies

How to Access my Account

Sangoma has several portals based on the type of solution.

Business Voice 

Admin and end Users

Community

Admin and end Users

Switchvox On-prem

Admin users

  • Access https:/Switchvox_IP_address/admin

  • Login using your created admin Username and Password

Standard Users

  • Access https:/Switchvox_IP_address/main

  • Login using your Switchvox Extension, Password

Remote Workers

Switchvox Cloud

Admin users

  • Access https:/<CUSTOMER_NAME>.digiumcloud.net/admin

  • Login using cusadmin for the user name and your password.

Standard Users

  • Access https:/<CUSTOMER_NAME>.digiumcloud.net/main

  • Login using your Switchvox Extension, Password

FreePBX and PBXact On-Prem

Admin users

  • Access https://<Customer Domain Name>/admin  

  • Login using your FreePBX/PBXact credentials.

Standard Users

  • Access https://<CUSTOMER_IP_ADDRESS>/UCP

  • Login using your FREEPBX/PBXact Credentials

PBXact - Cloud

Admin users 

  • Access https://<Customer Domain Name>:4443/admin

Or

  • Access the https://portal.sangoma.com

    • Login using your Sangoma Portal credentials

    • Select an option from the navigation menu near the top of the page
      (under PBXs -> Cloud PBX, then choose the specific instance you want to login to) 

Standard Users

  • Access https://<Customer Domain Name>:4443/UCP

  • Login using credentials provided by your administrator

SIPStation

Admin users 

Standard Users

FAXStation

Admin users 

Standard Users

How to Access Invoices and make Payments

To learn how to access and work in Sangoma’s Billing system Click HERE.

Sangoma Terms of Use

Click HERE to view Sangoma’s Terms of Use.

Additional Resources