Getting Started with Sangoma
Table of Contents
Welcome to Sangoma
Sangoma's reliable business communications platforms are built in-house. Our integrated approach combines voice, video, networking, and security technologies. Here are some of the solutions Sangoma can deliver for you:
Managed Network & Connectivity
Phones, VoIP hardware, and Accessories
Welcome to the Sangoma Help Center
The Sangoma Help Center is an online resource that provides comprehensive information about Sangoma’s products and services, including user guides, FAQs, and release notes. Using the Help Center, users can open a support case, check the system status in real time, search for knowledge articles, and more.
How to Navigate the Sangoma Help Center
To get answers quickly to common questions or to find that user guide you need, visit http://help.sangoma.com and enter your question in the search field.
To browse our knowledge articles, click HERE.
To learn how best to navigate our help center, reference the Navigating the Sangoma's Help Center guide.
How do I get a hold of Technical Support
Have a technical service question or issue? Give us a call or send us an Email.
North America Support Number +1 855 280 0020
International Support Number +1 941 960 8300
Email us at service@sangoma.com
To create a Support Ticket/Case, click HERE.
For more support-related information, reference the Support section in our Navigating the Sangoma's Help Center guide.
How do I get a hold of Sales
Click the link below to book a call with our Sales team.
Contact sales - Sangoma Technologies
How to Access my Account
Sangoma has several portals based on the type of solution.
Business Voice
Admin and end Users
Access https://portal.star2star.com
Login using your Business Voice credentials
Community
Admin and end Users
Access Admin Panel - NetFortris
Login using your Community credentials
Switchvox On-prem
Admin users
Access https:/Switchvox_IP_address/admin
Login using your created admin Username and Password
Standard Users
Access https:/Switchvox_IP_address/main
Login using your Switchvox Extension, Password
Remote Workers
Admin Access https://MYCOMPANYFQDN/admin
Users Access https://MYCOMPANYFQDN/main
Switchvox Cloud
Admin users
Access https:/<CUSTOMER_NAME>.digiumcloud.net/admin
Login using cusadmin for the user name and your password.
Standard Users
Access https:/<CUSTOMER_NAME>.digiumcloud.net/main
Login using your Switchvox Extension, Password
FreePBX and PBXact On-Prem
Admin users
Access https://<Customer Domain Name>/admin
Login using your FreePBX/PBXact credentials.
Standard Users
Access https://<CUSTOMER_IP_ADDRESS>/UCP
Login using your FREEPBX/PBXact Credentials
PBXact - Cloud
Admin users
Access https://<Customer Domain Name>:4443/admin
Or
Access the https://portal.sangoma.com
Login using your Sangoma Portal credentials
Select an option from the navigation menu near the top of the page
(under PBXs -> Cloud PBX, then choose the specific instance you want to login to)
Standard Users
Access https://<Customer Domain Name>:4443/UCP
Login using credentials provided by your administrator
SIPStation
Admin users
Access SIP Trunking Service - SIPStation - #1 in Customer Satisfaction
Login using your SIPStation credentials
Standard Users
Access SIP Trunking Service - SIPStation - #1 in Customer Satisfaction
Login using your SIPStation credentials
FAXStation
Admin users
Login using your FAXStation credentials
Standard Users
Login using your FAXStation credentials
How to Access Invoices and make Payments
To learn how to access and work in Sangoma’s Billing system Click HERE.
Sangoma Terms of Use
Click HERE to view Sangoma’s Terms of Use.