Welcome to the Sangoma Help Center

The Sangoma Help Center is an online resource that provides comprehensive information about Sangoma’s products and services, including user guides, FAQs, and release notes. Through the Help Center, users can open a support case, check the system status in real time, search for knowledge articles, and more.

To access the Sangoma Help Center, go to http://help.sangoma.com.

How to Find Documentation

Search for answers or documentation, browse our documentation knowledge base, and learn how to find the information you need.

Search for Answers or Documentation

The help center provides an AI-powered search feature to help answer your questions and find the related documentation. Simply enter your question in the search field to get answers to common questions or to find the guide you need.

Browse our Documentation

The Sangoma Knowledge Base is structured by product category and specific product. User can quickly access Sangoma knowledge base articles using the Browse Documentation section in the help.sangoma.com page.

For more instruction on Sangoma’s Knowledge Base reference the Navigating Sangoma's Knowledge Base guide.

How to get started with Sangoma

Click the 'Getting Started' button to access documentation that will help you get started with Sangoma. This guide includes information on Account access, Sangoma Support, Knowledge content, and more.

Have a Technical Service Issue or Question?

Sangoma offers global technical support through its offices in North America, the United Kingdom, Europe, the Middle East, Africa, and Asia Pacific. This global presence ensures that partners and customers have access to our high-quality technical support team, that is dedicated to providing prompt and efficient assistance.

How to Contact Support

Give us a Call or Send us an Email to Open a Support Ticket.

North America Support Number +1 855 280 0020
International Support Number +1 941 960 8300
Email us at service@sangoma.com

How to Open a Case

Click the Open a case button and Log in using your Sangoma credential.

If you do not yet have credentials, follow the step in the How to create a new account for Sangoma portal guide.

Chat with Us

This feature is coming soon.

Tracking Support Case

To get the latest update on a support case go to http://help.sangoma.com and click on the Log in link in top right corner of the page and log in using your Sangoma credential.
After logging in, click on Cases at the top of the page.

Need to check the status of our services?

Click the System status button to access live updates on all services. Information about upcoming maintenance and past incidents can be found by scrolling down the page.

Featured Videos

Towards the bottom of the Help Center page are some featured videos and a link to all videos to help you learn more about our products and services.

Navigating the Sangoma's Help Center