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Support Services - FreePBX Commercial Module Support

Support Services - FreePBX Commercial Module Support

  1. Overview - Commercial Modules are paid for software features add-on to the open source FreePBX project.

  2. Products Covered

    1. FreePBX Commercial Modules with 25-year License with active Maintenance Contract for the Commercial Module. Available upon purchase of FreePBX Commercial Modules.  Support and upgrades is limited to 1 Year after purchase. Commercial Module Support Service Renewal for continuous Support access

    2. FreePBX Commercial Modules with 1 year License

  3. SLA - No SLA included

  4. Technical Support Services - Access to Technical Support Services as outlined here Support Services - Department Overview and Policies

    1. Covers Commercial Module Installation and Licensing questions.

    2. Covers bug reporting and assistance on getting a bug resolved.

  5. Professional Services - Support Credits required for When Configuration and Implementation Support is needed as outlined here Support Services - Department Overview and Policies   No Support Credits are included with your Support Service Renewal and will require the purchase of Support Credits.

  6. Upgrades - Access to upgrades and new releases as released.

 

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