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Support Services - Cloud Services Support

Support Services - Cloud Services Support

  1. Overview

  2. Cloud services listed below come with Free Support from Sangoma as outlined below.

  3. Products Covered

    1. SIPStation

    2. FAXStation

    3. PBXact Cloud 

  4. SLA - 9x5 Regional Business Hours Support Access as defined in Standard Gold SLA Support Services - Service Level Agreement  

  5. Technical Support Services - Access to Technical Support Services as outlined here Support Services - Department Overview and Policies

  6. Professional Support Services - Support Services - Department Overview and Policies . Support Credits included in yearly renewal for your organization as outlined below

    1. SIPStation – Assistance in getting your trunks configured and setup.

    2. FAXStation – Assistance in getting your Fax CPE device setup and configured.

    3. PBXact Cloud – Assistance in getting your basis system configured after purchase. Additional Support Credits are available (as needed) for configuration assistance after initial configuration assistance provided.

    4. RMS – Assistance in getting setup and installed if needed.

  7. Upgrades - Access to upgrades and new releases as released.

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