Support Services - Why aren't my analog calls appearing in an ACLI capture?

An ACLI capture displays any messages output to the command line in Asterisk while it is being run. The only reason a call on an analog line would not appear in the ACLI capture would be the channel on which the call is occurring not being configured in the Switchvox Admin interface. You can confirm your channel configuration under Setup -> Call Routing -> Channel Groups.

To run an ACLI capture, follow the steps oulined here.