Support Services - How to fix an incorrect host-id with Sangoma Licenses

An Incorrect host-id indicates that there has been a change in the network configuration that prevented our modules to verity the Sangoma license.

File: G729-XXX.lic -- Key: G729-XXX -- Host-ID: aa:bb:..:ee: -- Channels: XXX (incorrect host-id) 
File: G729-YYY.lic -- Key: G729-YYY -- Host-ID: aa:bb:..:ee: -- Channels: XXX (incorrect host-id)

The host-id is calculated based on the information of the serialized interfaces in order to assign unique identifier to your systems. When your network configuration changes, the host-ID will change as well. In order to fix an incorrect host-Id issue, you must re-register the license. Please note that if your server keep changing the network information on reboot, you will need to contact your network administrator to address this issue before registering the license.

For instructions on how to register the license please visit the following links

If you licence has already reached the maximum registration limit, you can use our support portal to increment the license.

Open your Web browser and go to URL http://www.digium.com
Click on Sign In option
Enter your Username and Password
Click on My Account (<Your Username>)
Mouse over Manage Products and View register products
Expand the Software and look for your key (You may need to click Show Expired in order to display all your licences)
Once your located your license, look for the Option Request Activation, it should be located in right hand side

Please note that there a limit on the number of times that you can use this option, Once your can not longer increase your license, you will need to purchase a new license in order to keep using the module.