Support Services - How To Resolve Error "The UUID from the remote server does not match the local copy".

Support Services - How To Resolve Error "The UUID from the remote server does not match the local copy".

When you see the error "The UUID from the remote server does not match the local copy" in the Error Logs, this can cause Database SQL errors or 500 Internal Server Error on peer. 
Each PBX should have their own unique server ID. If you have created this peer with a backup from a different Switchvox server, then follow these steps:

  1. Create a new backup and download to local drive.

  2. Reinstall software (this will generate a new unique ID)

  3. Go to Server > Backup > Upload and Restore Backup file, but first click Advanced Options button and disable 'Overwrite Server UUID' set to NO. This will make sure the server keeps its newly generated UUID and not the UUID from the backup file.

 

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