Support Services - Why do transfers using rapid dial keys not display original caller id information to transferred extension

When using a Rapid Dial Key to transfer a caller, it will perform an Assisted Transfer unless you have the Blind Transfer Rapid Dial setting enabled.

To enable Blind Transfer Rapid Dial

1. Click Setup-> Manage

2. Find the extension you are working with and login to the user extension portal

3. Click Features -> Phone Features

4. Click the Rapid Dial Favorites tab.

5. Click Digium Phone Options button.

6. Move the Blind Transfer Rapid Dial slider to YES.

7. Click Save.