Sangoma Talk FAQs
Q: What is Sangoma Talk?
A: Using the Sangoma Talk Mobile app for iOS or Android devices allows staff to work remotely using their business extension, while keeping their personal device information private.
Q: Does Sangoma Talk support SMS messaging?
A: No
Q: Does Sangoma Talk support BLF (Busy Lamp Field)?
A: No, BLF is not supported.
Q: Can I have multiple mobile apps configured?
A: Only one Sangoma Talk Mobile app can be configured per Sangoma Business Voice portal user account.
Q: I have multiple mobile phones, can I install Sangoma Talk on multiple devices?
A: You will need to have 2 different Sangoma Business Voice portal user accounts and related extensions for each of the configured applications.
Q: How to switch from StarPhone to Sangoma Talk?
A: Reference the How to switch from StarPhone to Sangoma Talk article.
Q: Can I dial 911 using the Sangoma Talk Application?
A: Sangoma Talk will pass the request to the cellular network to initiate the call.
Exception: if your account is setup using “Sangoma Talk – Managed” then 911 calls will be dialed via Sangoma Talk app
Q. How to change the password?
A. Click here to access the Business Voice Portal login screen and click on Forgot your password link to reset your password.
Q. What is the password criteria?
A. Please reference the Business Voice Portal Password Criteria knowledge article for the password criteria.
Q: How do I fix the following error “User is not Registered”?
A: Follow the steps below:
Validate the user has a Sangoma Talk Extension configured in the Business Voice Portal.
Reset the Sangoma Talk application. Reference the “Steps to Reset Sangoma Talk” guide for more information.
If the issue is still not resolved, in the Business Voice portal, delete and re-add the user’s Sangoma Talk extension.
Note: You must click on “Save changes to system” after this change to force a system update.
If the above steps do not resolve the issue, contact Sangoma Support and they will take it from there as an escalation.
Table of Contents
- 1 Q: What is Sangoma Talk?
- 2 Q: Does Sangoma Talk support SMS messaging?
- 3 Q: Does Sangoma Talk support BLF (Busy Lamp Field)?
- 4 Q: Can I have multiple mobile apps configured?
- 5 Q: I have multiple mobile phones, can I install Sangoma Talk on multiple devices?
- 6 Q: How to switch from StarPhone to Sangoma Talk?
- 7 Q: Can I dial 911 using the Sangoma Talk Application?
- 8 Q. How to change the password?
- 9 Q. What is the password criteria?
- 10 Q: How do I fix the following error “User is not Registered”?