Sangoma Send - Overview
- Bob Young
Table of Contents
What is Sangoma Send
Sangoma Send is an email and SMS broadcasting solution that allows you to reach out to your audience through targeted mass SMS and Email campaigns. The campaigns can be sent out instantly, recurring, or scheduled, with subscribe and unsubscribe capabilities. Additionally, you can track acknowledgment of receipt, and view history reports.
Important: Please ensure that any SMS Number used in a campaign is properly registered with the The Campaign Registry (TCR). If the number is not associated with an active campaign in The Campaign Registry(TCR), the message may be blocked by the cell service carrier. For more information on The Campaign Registry and Sangoma’s available tools, visit our Campaign Registry knowledge base by clicking HERE. |
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Getting Started
How to Access Sangoma Send
Sangoma Send can be accessed in 2 different ways.
If you are using Sangoma’s TeamHub, navigate to the Apps gallery on the homepage and Select Send.
Sangoma Send can also be accessed via a browser using this link https://app.sangoma.com and then select Send.
Sangoma Send Menu Options
Getting Started - This option displays the Getting Started page shown above.
Dashboard - The Dashboard displays the contacts statistics and an overview of the selected Campaign. For more information, reference the Dashboard Guide by clicking HERE.
Contacts - Contacts is where the contacts are managed. For detailed instructions on managing contacts, reference the Contacts Guide by clicking HERE.
Mailing List - A Mailing List is a group of contacts that can be assigned to Campaigns. The contacts in the mailing list will be sent the campaign message once it is submitted. For detailed instructions on managing a mailing list, reference the Mailing List Guide by clicking HERE.
Segments - Segments provide the ability to create distribution lists that include either filter contacts or 1 or more mailing lists. For detailed instructions on managing segments, reference the Segments Guide by clicking HERE.
Unsubscribed - Unsubscribe displays a list of the contacts that have unsubscribed from campaign categories.
Campaign - A Campaign is where the actual message is defined along with who to send the message to and when to send it. For detailed instructions on managing campaigns, reference the Campaign Guide by clicking HERE.
Activity - Activities provide the 3 options listed below. For more information, please refer to the Activities Guide by clicking HERE.
Campaign History
Schedule Campaigns
Drafts
Numbers Management - Displays a list of SMS Numbers that are not currently linked to any campaigns. You can remove these numbers from the list so that they can be used at a later time.
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