Switchvox - Release Notes Version 8.3 Oct 28, 2025

Important:

The article https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/430932012 contains important information about updating from 7.9.5.2 to 8x, including information about hardware requirements and features that are deprecated. Please read that article before updating to any version 8.x.x.

New Features & Improvements

Feature	On-Prem	Cloud

Feature	On-Prem	Cloud
Shared Voicemail Allows multiple users to access and manage voicemail messages from a single shared voicemail inbox. For details, see https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/1021247521 .
Multi-factor Authentication Support for Sangoma Phone desktop app Verification via email, phone call, Google Authenticator app, or Microsoft Authenticator app for the Sangoma Phone app configured with Switchvox. For details, see https://sangomakb.atlassian.net/wiki/spaces/Switchvox/pages/574914574 .
Separate Queue Process Switchvox to run a separate Queue process to handle all Queue-call-related processing. This is to improve Switchvox performance, and does not affect the Queues experience for the admin or queue member.
Salesforce Click to Dial Support Support of Salesforce Click to Dial feature where the user’s phone is the Sangoma Phone desktop app or the Sangoma Talk mobile app.

Issue	On-Prem	Cloud

Issue	On-Prem	Cloud
Switchboard to allow pickup of parked calls with the External Number
Switchvox to allow connection from Salesforce UI to make sure Switchvox phone CTI is getting connected properly on Salesforce UI
Switchvox to properly populate the IVR Menu Entry dropdown when including “ in it
Switchvox to allow a configured extension on the Desktop Softphone to pick up the parked calls
Switchvox to make sure to send the proper caller ID location on a 911 call when Hotdesking is configured
Switchvox to update the whitelisting IPs for Sangoma Connect automatically weekly if changed
Switchvox to handle Concurrent Answer Events properly and show proper call duration accordingly