Switchvox - How do I fix Phones configured through a Phone Feature Pack having the wrong IP address

Steps

Is the phone configured using a Phone Feature pack?
 

To check this:

1. Go to Manage > Phones > Phone Feature Packs

2. Click on Configured Phones

3. Check for the affected Phones MAC Address

4. Is the MAC address of the affected phone here? If the answer is yes see the steps below to correct the problem

Follow these steps to correct the issue as mentioned above:

1. Manage > Phones > Phone Feature Packs

2. Click on Modify > Phone > Setup Options [button]

3. Disable "If Alternate Host is not set, use the PBX's external IP/Hostname" 

4. Reboot the phones

5. Phones will display correct IP address in Server > Diagnostics > Connection Status

6. Place a call to the phone