Switchvox - How do I use the conditional clause in an IVR?

The conditional clause is used for making decisions in an IVR.

First you have to open the IVR editor. 

1. Click Tools -> IVR Editor

2. Select the IVR that you will be working with from the drop down menu and click View.

3. Click Create Action.

4. Select Set Variable

5. Type a Variable Name in the Create a new variable entry box.

6. In the Static Value box set the value to 0 or what ever value it needs to be as a default value.  

7. Click save settings

8. Click create IVR Action.

9. Select Conditional Clause

10. In the General Settings menu put in the value that the variable needs to equal for the statement to be true, in the third box on the top line.

11. In the Then Go To IVR Menu box select the IVR that you would like to route the call to if the condition is true.

12. In the At Entry Point drop down menu select the IVR entry point select the point in the IVR that you would like the call send to. 

13. Back on IVR menu page you would put any actions that will occur if the conditional clause is false below the conditional clause statement.