Switchvox - How to send a queue call to voicemail with In Queue Call Routing.
Go to Tools > IVR Editor > Create IVR Menu
Name your IVR and Create Action > Send To Voicemail and choose the extension you want the queue callers to be able to leave a voicemail on.
Go to Setup > Extensions Manage > Create Extension > IVR and assign an extension number for the IVR you just created.
Go to Setup > Extensions Manage > Create Extension > Call Queue (For specific steps to creating the call queue go Switchvox - Admin Suite - Call Queue Extensions ).
Go to the 3rd tab, "In Queue Call Routing" to determine any alternative call routing.
Values entered in the boxes define queue call routing by time, number of unanswered calls, times passed through ring strategy, etc.
For "extension" field, you will use the extension of the IVR you created to send to voicemail in step 1 - 3.
If a caller has been waiting in the queue for [ ] seconds, route the caller to extension [ ], enter a number of seconds, and the extension. If this is left blank, callers remain in the queue indefinitely.
If there aren't any members logged into the queue, route all incoming queue calls to extension [ ], enter an extension. If this is left blank, callers are kept waiting in the queue until a queue member logs in.
If there are [ ] unanswered calls in the queue, route all new incoming queue calls to extension [ ], enter a number and an extension. If this is left blank, there can be any numbers of callers waiting in the queue.
If a queue call has passed through the Ringing Strategy [ ] times without being answered then route that call to extension [ ], enter a number and an extension. If this is left blank, callers remain in the queue indefinitely. The effect of this setting depends on the Ringing Strategy. For example, if the Ringing Strategy is Ring All, then the call rings all queue members and that is considered one pass through the strategy. If the Ringing Strategy is Round Robin, then the call rings each queue member, and once all queue members have been tried, that is considered one pass through the strategy.
While in a queue allow caller to dial a 0 to be routed to extension [ ], enter an extension if you want this to be true. Note: Click the People icon to select from a list of available extensions.