Call Cascade

This action rings another extension or an external phone number (i.e., your mobile phone). If the call isn’t answered, then it is passed on to the next action. This action depends on your Outgoing Call Provider: if your provider supports it, you can stack several rules to try and reach you at several phone numbers.

Type of Call. Specify whether the rule applies to direct calls, queue calls, or all calls.

Number to forward to. A Switchvox extension, or an external number. If this is an external phone number, be sure to add a ‘9’ or other necessary digits that you normally use to dial out.

Number of times to ring. Specify the Number of Times to Ring, which is the number of times to ring your phone before initiating this action.

Attempt to preserve Caller ID. YES indicates that Switchvox should try to send the originating caller ID when it rings the number. This is not always possible, depending on the provider, but it will be attempted.

Acknowledge call. Yes indicates that you want to acknowledge (accept) the call before Switchvox completes the call. Switchvox does not complete the call until you have answered it and acknowledged it by pressing ONE on your keypad. So, if the action rings this number and it is answered but not acknowledged, Switchvox continues to follow your Call Rules. This protects calls from being answered by unauthorized individuals (like kids, or very smart dogs!). Acknowledge Call is useful if you might not be the person answering the phone number. It can also ensure that your calls end up in your Switchvox voicemail (as opposed to your voicemail at home, or on your mobile).