Ring All

This action simultaneously rings up to 3 extensions or external phone numbers.

If you need to ring more than 3 phones, you may set up subsequent Ring All actions that ring those additional phones. In this case, the first set of phones ring, and then the second set of phones ring.

Type of Call. Specify whether the rule applies to direct calls, queue calls, or all calls.

Numbers to Ring. A Switchvox extension or an external phone number. Enter the number then click Add.

NOTE: If you are ringing an external phone number, be sure to add a ‘9’ or other necessary digits that you normally use to dial out.

Acknowledge Call. Each number in the list can be set to complete the call without an acknowledgement or with it. To change that, select the number and turn Acknowledge Call on or off. Switchvox does not complete the call until you have answered it and acknowledged it by pressing ONE on your keypad. So, if the action rings this number and it is answered but not acknowledged, Switchvox continues to follow your Call Rules. This protects calls from being answered by unauthorized individuals (like kids, or very smart dogs!).

Number of times to ring. Specify the Number of Times to Ring, which is the number of times to ring your phone before initiating this action.

Attempt to preserve Caller ID. YES indicates that Switchvox should try to send the originating caller ID when it rings the number. This is not always possible, depending on the provider, but it will be attempted.