Switchvox - Agent Login (5.X)
Agent Log In Extensions
An Agent Log In extension is used to log an extension into call queues, and/or to log a virtual extension into a phone. This extension can also be used to toggle logging in and logging out, so that you do not have to have a separate Agent Log out extension.
Agent Log In Extension. This is the unique number for this extension. For information about the extensionnumber length, see “Settings.".
Do not require password to login. YES indicates when people call this extension, they are logged in without having to enter a password.
Login/Logout toggle. Yes indicates members can call this extension to be logged in or out. If already logged in, callers are logged out. If logged out, they are logged in. Using this option, you do not need a separate Agent Log Out extension.
Always prompt agents to enter their login extension. YES indicates members must enter their extension to log in. This is useful if you have people who share work areas and phones, or if you have virtual extensions that are used by different people.
Affect virtual extension login/logout status. YES indicates this log-in action (or log out, if toggling) to affect virtual extensions. For example, if a virtual extension is logged into a phone and into a queue, should the action of logging out apply to the virtual extension, or just the queue?
Queues to Affect. Affect All Queues: YES indicates all of the queues in the system are affected. Otherwise, only the indicated specific queues into the collection are affected. If you don’t want to affect call queues with this Agent Log In, do not select any queues.
Agent Log Out Extensions. An Agent Log Out extension is used to log an extension out of call queues, and/or to log a virtual extension out of a phone.
Agent Log Out Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings."
Queues to Affect. Affect All Queues: YES indicates that all of the queues in the system are affected. Otherwise, enter specific queues into the collection. If you don’t want to affect call queues with this Agent Log In, do not select any queues.
Do not require password to log out. YES indicates this is true.. When people call this extension, they are logged out without having to enter a password.
Affect virtual extension login/logout status. YES indicates if the log-out action affects virtual extensions. For example, if a virtual extension is logged into a phone and into a queue, it indicates if the log-out action applies to the virtual extension, or just the queue.