Switchvox - Why does reporting on IVRs not report the 2nd IVR that call gets sent to via a timebased clause?
If you have an IVR with a time-based clause that sends to another IVR, call logs and reports on IVR will only show the original IVR extension that the call came in on.
This is due to the fact that the extensions.conf is 1 file and asterisk will use that to route the call until it sends it to another extension via a 'dial extension' action.
On 'send to' IVR actions, it will include all actions after that under the same extensions.conf file.
If you want to have call logs show each IVR the call travels to, you must use "Dial Extension" actions to send to each IVR.
, multiple selections available,
Related content
Switchvox - Why does my IVR not preserve caller id when using 'Send to External Number'?
Switchvox - Why does my IVR not preserve caller id when using 'Send to External Number'?
More like this
Switchvox - Delay when dialing IVR options
Switchvox - Delay when dialing IVR options
More like this
Switchvox - Transfer spawns a second call
Switchvox - Transfer spawns a second call
More like this
Switchvox - Why does firedialer cause duplicate call recordings to be created?
Switchvox - Why does firedialer cause duplicate call recordings to be created?
More like this
Switchvox - How to Build an IVR in Switchvox Admin Training
Switchvox - How to Build an IVR in Switchvox Admin Training
More like this
Switchvox - Release Notes Version 6.3.3 Nov 17, 2016
Switchvox - Release Notes Version 6.3.3 Nov 17, 2016
More like this