Switchvox - The Updates page now shows ERROR: 500 Can't connect to ::80 (Bad hostname ':')

Switchvox - The Updates page now shows ERROR: 500 Can't connect to ::80 (Bad hostname ':')

This is most likely due to the system not being able to access our updates server.  

  1. Go to Server > Networking > HTTPs and Proxy.

  2. Check proxy settings.  If you are not using a proxy server these fields should all be blank. Depending on the browser you are using, username/passwords can get cached in these fields.

  3. Remove any information from these fields and save your network settings. CAUTION: Saving HTTPs and Proxy settings will drop all calls. 

If there are not settings in these fields the other issue may be DNS. We recommend trying a generic DNS server out on the internet, such as 4.2.2.2, in order to isolate the issue to your DNS server.

  1. Go to Server > Networking > IP Configuration

  2. Add generic DNS server out on the internet, such as 4.2.2.2. CAUTION: Saving IP Configuration settings will drop all calls.