Switchvox - How do I fix IMAP server connection issues on uncertified hardware?

Switchvox - How do I fix IMAP server connection issues on uncertified hardware?

If you are running Switchvox software on non-Digium hardware and receive 'Cannot connect to IMAP server' errors, when trying to create an extension for example, please try the following to correct:

  1. Check if Dovecot is running

  • Connect VPN tool

  • open up scripts, run "ps_wauxf.pl" and search for "dovecot"

  • if it is there it should be running

  1. Reboot server - test

  2. Resave IP Configuration page - test

If the above does not work, escalate ticket to lead to check the following:
In /etc/dovecot/hosts.allow, :::ffff:127.0.0.1 was there, but just 127.0.0.1 was missing.
Adding 127.0.0.1 to the allow list, on a new line, then restarting dovecot will resolve the issue in many circumstances.