Switchvox - What Switchvox network and access control settings need to be set before using the Notifier 6.0?
To enable the Switchvox Notifier to integrate with Microsoft Outlook you must make sure the DNS server being used resolves the jabber hostname to the Switchvox IP address.
If your office does not have its own local/private DNS server and it relies on external DNS servers, you must be sure the correct ports are open on the firewall because an external DNS server will resolve the jabber hostname to its WAN IP and not its LAN IP of the PBX. Notifier uses standard HTTP (80) and HTTPs (443). In addition, if the Switchboard is loaded from Notifier, the Switchboard ports also must be open (e.g, TCP 5222, 5269, and 843).
From the /admin tool set, use the following steps to do the configuration:
Go to Server>Networking>IP Configuration to display the IP Configuration page.
Click the Advanced Options arrow.
In the Jabber Hostname field, enter a hostname that the DNS server resolves to the Switchvox IP address.
When finished, click the Save IP Configuration button.
Then go to Server>Networking>Access Control to display the Access Control Rules page.
For each network that will be using the Notifier, click its Modify icon, then under Allowed Services, set YES forXMPP Server (Jabber) and XMPP Client (Jabber).
When finished, click the Save Rule button.