Switchvox - How do I configure Switchvox SMB to require the voicemail password before dialing out?

The Switchvox SMB software version can be configured in such a way to require the user's voicemail password before dialing out.

In order to achieve this configuration, you will need to set two outgoing call rules and one IVR.   For the purposes of demonstration, this Knowledge base is going to assume that the verification will apply for international dialing. 

IVR

IVR Menu Name:        International_S0
Actions:

1. Set Variable (Set PIN_Number = DIALED_NUMBER)

   • ​Variable to set: (Create a new Variable): PIN_Number

   • Set to value to System Variable: DIALED _NUMBER

2.  Conditional Clause (If PIN_Number = 888)

   • Conditional Clause:

     • If PIN_Number = 888

     • Go To IVR Menu: International_S0

     • IVR Menu Entry Point: 13. Play Sound (Not Permitted)

3. Set Variable (Set PIN_Extension = CALLER_ID_NUMBER)

   • Variable to set: (Create a new Variable): PIN_Extension

   • Set to value to System Variable: CALLER_ID _NUMBER

4. Play Sound (Password)

   • ​Sound Name: Password

   • Language To Play: Call Language

   • Sound Description: Password

   • Interruptible: No

5. Record Digits (Record 0 digits to "PIN_Password")

   • Action Type: Record Digits

   • Beep: Yes

   • Recorded Digits Variable Name: PIN_Password

6. Check User Password (Result stored in PIN_Result)

   1. ​Extension Variable: PIN_Extension

   2. Password Variable: PIN_Password

   3. Store Result In: PIN_Result  

7. Conditional Clause (If PIN_Result != 1)

   • ​Action Type: Conditional Clause

   • Conditional Clause: If PIN_Result != 1

   • Go To IVR Menu: International_S0

   • IVR Menu Entry Point: 10. Play Sound (Password mismatch)

8. Send to External Number (PIN_Number)

   • ​External Number: PIN_Number (Variable)

   • Outgoing Call Rules for this number: International_S1 / Yes 

9. Hang Up

10. Play Sound (Password mismatch)

    • ​Sound Name: Password mismatch

    • Language To Play: Call Language

    • Sound Description: Password

    • Interruptible: No

11. Go To IVR Menu / Action

    • ​Go To IVR Menu: International_S0

    • IVR Menu Entry Point: 5. Record Digits (Record 0 digits to "PIN_Password")

12. Hang Up

13. Play Sound (Not Permitted)

    • Sound Name: Not Permitted

    • Language To Play: Call Language

    • Sound Description: You are not permitted to dial this number

    • Interruptible: No

14. Hang Up

Outgoing call Rule 1

•  Rule Name: International_S1

•  Is this rule Final?: Yes

• Pattern to match:

  • Number begins with the digits   9011

  • The rest of the number must be between    7     to   16

  • Before connecting the call, trim    20      digits from the front,

  • and then prepend the digits    888     to the number

• Call Through: Internal

Outgoing call Rule 2

• Rule Name: International_S2

• Is this rule Final?: Yes

• Pattern to match:

  • Number begins with the digits   9011

  • The rest of the number must be between    7     to   16

  • Before connecting the call, trim      1      digits from the front, 

  • and then prepend the digits             to the number

• Call Through:               <Your Trunk>

Once you finish the configuration of the Outgoing call Rules and the IVR .  You should enable one of the two rules to the extensions. Please take into consideration that International_S1 will always ask for the password after the extension dialed the number but before the Switchvox place the call to the PSTN.  International_S2 can be considered as the unrestricted International Outgoing Call Rule.